Firestone Complete Auto Care

We were told it would take an hour and a half to get new tires. After 3 hours they called trying to upscale us on alignment,new battery and more. We just had all that done at the dealership. We did not get the car for 4 1/2 hours. The rims were horribly dirty and they did. not wash the windows. We will never use Firestone again
Apr 1st, 2024

I had the worst experience at this Firestone I left my vehicle there for 7 hrs just to have a tire pressure sensor replaced. When I showed up to pick it up, they hadnt even touched my vehicle yet. When I asked the person at the front desk how much longer it would be, he said another hour, he also said you are welcome to take it and bring it back another day. That really pissed me off, that place doesnt value customers time, also very disorganized they only have one mechanic on duty. Definitely would not recomen it.
Mar 29th, 2024

Update*- i showed up for my 930 appointment today and not only was Keli ready for me at the front desk but also my tire was ready in the bay. My favorite tech Blake was also ready for my car and they got to work immediately. I will say that when things go bad they go very bad, but when things go right, it is smooth as butter. I will continue doing business with this location because they are true to their word when they apply themselves to that. And I have to give a little because they are always really busy and I can understand that when mistakes happen its not always their fault directly. Stuff happens and that's okay. They have done right by me so i will reciprocate the great service with continued business. Keli and Blake are both amazing at what yhey do and i appreciate this company. Rating back up to 5 stars. Origional review*- First off I'll adjust my review as the service plays out. I love this firestone in particular because of the people and service I've received in the past but this time around has really messed me up, here's the scoop... I called from work on monday 12th to schedule an appointment on Thursday the 15th since I had to leave work early that day to take my dog to the vet next door anyway, no problem, they were very accommodating. I also let them know I needed them to order me a specific tire to honor a road hazard warranty, which was the purpose of my appointment, again no problem, very accommodating. Fast forward to Thursday I show up and drop my car off and go to the vet. 1.5 hrs later I got back to check on my car, and my favorite employee tells me that the tire was never ordered and if it was nobody knows where to find it, but he can order the tire then and there and have it there the next day. So I take the next day off work and agree and leave my car with them. I wait until noon on Friday to call to check the status of my car and am told that the tire that was ordered has a couple transposed numbers and is the wrong size. The service writer let's me know that they can re-order the tire and the new eta is Monday the 19th. Problem is I've already lost a day of work waiting on this and I will not lose another. So I ask if I can schedule an appointment for the following Friday which I have off anyway and am assured the tire will be there and will be waiting. Then I get in my car and realize my rim with the bad tire is not in my vehicle. So I go back inside and ask about it and am with the greatest of ease am told that the rim is somewhere in the building and I can leave it there and it will be safe until my appointment. That being said, the saga continues. I will be updating this as the appointment plays out, and the only saving grace for me giving 3 stars is the service I've received in the past and the employees who are all accommodating and professional...to be continued....
Mar 8th, 2024

Customer service rep hung up on me after I asked them to fix a mistake they made. DO NOT GO TO THIS LOCATION!
Mar 8th, 2024

The Firestone on Coors doesn't just disappoint with horrible customer service, but puts people in jeopardy and steals items out of vehicles. I warm you to avoid this location. Managers Keli and Natalia will call you a liar and hang up on you. Our locking lug nut key was stolen from our vehicle after the manager was literally handed the key. Then when this issue was brought to their attention they refused to help us fix the issue. Now we cannot
Mar 8th, 2024