T-Mobile

Had t mobile since the late 90's, they can usually help but now they don't. Bring in my phone that I bought from them over $400 and they can't answer basic questions? The fat Spanish guy with a ugly beard basically says " oh we're not really tech support " , really? Why I buy my phone at this store then? Workers from other stores looked and said he was lazy and can't do his job. Complaining to t mobile corporate, I still have their numbers and emails including the owners
Mar 1st, 2024

Huge thank you to the team and most specifically Carlos. I came in with a broken phone issue and he was super helpful in getting me in contact with insurance. I couldn't turn my phone on, so he swapped out my SIM card so I cold use a different device to file my claim. He was also very helpful in answering my questions about potential upgrades, etc. I came in frustrated with a broken phone, and left feeling better, and with a solution. now THAT is customer service!
Feb 26th, 2024

Bad customer service.
Feb 12th, 2024

The staff at the Bergen Town Center T-Mobile (Paramus #9788) are the 'Dream Team' of Customer Service! Savannah, with the beautiful blue hair, is a wonderful example of what superior customer service should be. She's patient, knowledgeable, kind, and was able to help me get my phone working again. I was in good hands. Woo Hoo! In addition, Savannah is surrounded by awesome team members (Joe, Sally, Gabriel, and AJ) who are very supportive, knowledgeable, and are a lot of fun! Me and my daughter had such a good time! I highly recommend visiting this T-Mobile for all of your mobile phone needs. I will definitely visit again.
Feb 3rd, 2024

came in to upgrade my phone, AJ was my rep, he was very helpful in activating my phone and making sure everything transferred to the new one, best part is he was able to resolve and account issue i had been having for months that tech support couldn't even fix.
Jan 15th, 2024