Hertz Car Rental - Morristown - Headquarters Plaza HLE

The staff members are unprofessional and impolite and take a minimum of thirty minutes to check one out, partly because they're always answering their phones and talking with each other and generally intimating that they're up to something gangster under the surface of a rental car business. The cars have lots of miles and lots of scratches and the staff will not provide any documentation acknowledging the pre-existing damage. The place feels sketchy, and the whole experience is unpleasant.
Mar 21st, 2024

Mar 6th, 2024

Feb 18th, 2024

Worst hertz rental experience ever. The car was dirty which apparently is to be expected at this location. Staff cannot do anything without their manager approving and he is either on the phone or unavailable and when available not much help. The regional manager jonathan zappel doesnt even bother to call you to resolve an issue so you are left spending hours on the phone with the rental staff and the 1-800 number folks. You rent an EV but the car doesnt come with a mobile charger. When you ask how come they just say.well at the time hertz got the cars there was a shortage of mobile chargers so they never got one and never ordered one after and to go use the supercharger 20 mins away. No one tells you that a charger will not be provided when you rent or during pick up. Insanity ! If you prepay and need to extend your rental you have to call the rental office for them to say that it cannot be done and to call the 1-800 number. You call the 1-800 number they say no can do call the rental location. So you call the rental location and ask again. The staff finds the manager and now all of a sudden they can extend and ask you to call the 1-800 number. Again you call the 1-800 and extend your rental and be charged an extra $10.00. Total lunacy ! The return process takes over 30 minutes. When you ask to be dropped off at a location (body shop next to morristown whole foods) which is literally a 3 min drive because it is raining by the staff they say they have no drivers and that i have to wait longer on top of the long wait due to the return process. Of course they had to ask the manager before even giving me this answer. So i had to walk in the rain to the body shop to pick up my car. They couldnt even print out an invoice that clearly shows how much i ended up paying in total for the rental and was referred to a website to go get it myself. Total incompetence ! The online receipt charge descriptions dont match the receipt you get from the rental location. for example I was charged $45according to the online receipt its a motor vehicle lease tax but listed as domestic security fee on the convoluted receipt you get from the rental location. So which one is it ? Unbelievable ! Just stay away from this place and go to another location, not all hertz locations are like this one.
Mar 5th, 2024

Their customer service is very bad. I was scheduled to pick up at the bodyshop. I also got an email from them that they would go extra mile for me when i was scheduled. On the day I called them at the bodyshop, but they said they wouldn't because the distance is too far (30min)and recommended another branch. So I called to them but they said that they could lift me but the options to choose rentcar was limited because the cars that my insurance is covered are rented out. They should have told me when I was scheduled so I could choose another company. Why did they send an irresponsible email to me pretending they will offer me a lift if they cannot.? They should notify on their website like "the distance matters." Do not be deceived by their exaggerated advertising.
Feb 18th, 2024