Pandora Jewelry

Horrendous customer service, and an embarrassment to deal with.
Mar 30th, 2024

The clerks that work at the Marlton store are rude and obnoxious. They are a poor reflection of a relatively good brand Pandora. They do not stand behind their 30 day return policy and they are actually argumentative and accusatory. Our daughter bought 2 rings just 2 days ago and they claimed one had a scratch and one wasnt as shiny as it was 2 days ago. She literally wore them for no more than an hour when she decided she wanted to exchange them for a bracelet. Worst customer service we have ever experienced ANYWHERE! Thankfully the 1-800 customer service representatives do offer good customer service and took care of us. Pandora should be ashamed of the staff at the Marlton location. No one from my family will ever step foot in that store again.
Feb 20th, 2024

So we ordered 5 charms online and a necklace and had to pick another charm up in person. All gifts for our daughter 30th Birthday. Orders on line didn't come in a box as a gift especially around the holidays. So I came in got the charm and paid for a few boxes for our daughter gifts. The young lady was helpful on explaining the online ordering, and was polite and kind. I appreciate your kindness and for teaching me a few things. Which is good to know about how things work at Pandora. It was a beautiful gift from our Granddaughters to their Aunt Tracy.
Nov 23rd, 2023

Oct 28th, 2023

The amount of money my family and I have spent at Pandora, and this location alone is SICKENING. I have three FULL bracelets, a bunch of rings, earrings and necklaces. So I am a good customer right? Well I guess not to them! January 13th, 2024 I called the Marlton store and spoke to Diane about an unfortunate incident about me losing a ring that was gifted to me. Obviously I couldnt get a new one for free, Ive had it for years, so I was prepared to pay full price. On the phone I told her I was in a rush but I could stop by quickly to try it on to see if it fits because I was passing by. Usually when I walk into Pandora Im greeted, or the workers are multitasking with multiple customers, that was just not the case that day. I was standing there for ten- fifteen minutes, still no one greeted me or helping me. Then I notice Diane because Ive been in store many many times. I GREETED HER and asked her if theres any way I can just see if the ring fits really quick, I was the girl that just called thats in a rush. Without even getting my full sentence out, there were two elderly women next to me talking over me saying we were first we are first we were first. Honestly talking like elementary school children in a lunch line. Then Diane proceeded to cut me off, disregarded everything I had said, and told me I needed to wait my turn, even though she told me on the phone I could try it on really quick. Not to mention again, every time I go in Pandora, their staff is multitasking with numerous customers, so I assumed there was no line. It is just incredibly interesting, and disgusting to me, the ONE TIME I dont walk in the store with my Louis Vuitton bag, no makeup, and Im in my gym clothes, I get treated like I cant buy what Im walking in there for!!! Most definitely never going to this location again!
Feb 7th, 2024