Pandora

My first ever charm bracelet purchase was so magical!! Before, I had never considered ever getting one, that is until my girlfriend brought me in. The associates were immensely kind and very doting on me; patient when I took a good amount of time to choose, and informative when I had a question. Thank y'all!! Much love from Texas
Feb 7th, 2024

Hands down one of my worst pandora experiences. I think the associates forget that providing good customer service comes with the job. Instead I receive rude service and what seemed like an unwillingness to help me even though I did exactly what they said to do. On Friday December 22,2023 I placed an in store pick up order for a present. It showed that it was in stock and would be available for pick up within a few hours (but definitely the same day) . I get to the mall and end up wandering around it for hours waiting for my order to be ready just to eventually call them and for them to tell me that all orders placed that day were going to be ready the following day. An inconvenience? Yes but it was okay. I expressed to them that I probably wouldn't be able to pick it up the next day, as I don't live close to the mall and only chose in store pick up because I knew I would be there that specific day. I asked if I could change the person on file to pick it up and the associate told me they were "too busy" to change it at the moment but to call in the morning and explain the situation to the manager. Fine.cool. The next day I received an email that my order was ready for pickup and went ahead and called the store like I was told. I spoke to whoever answered the phone and once again explained the situation just to be told "they were too busy" to change the pickup name and that if I couldn't come pick it up it would be refunded by a certain day. At this point I'm livid because I spent the money already with the store, so for them to be unwilling to help me was crazy. I've worked in retail as well and I know it gets hectic around this time of the year, but that was unacceptable. I ended up having to contact customer support through an online chat there so they could do it for me. I'm very displeased with this service and if pandora keeps telling PAYING customers that they're too busy, I don't imagine customers coming in much longer. DO BETTER BRIDGWATER COMMONS
Dec 29th, 2023

I visited the store on Friday 11/24 with the intention of purchasing several charms but was extremely disappointed with the associate who "helped" me. She was rude, condescending, not helpful, definitely did not want to be working, very short and not accommodating.
Nov 26th, 2023

Right, so lets go ahead and close the store on a Thursday randomly, great idea staff of Pandora at Bridgewater Mall. I purchased an engraved necklace Tuesday. Due to my job, I was unable to pick up my order until FRIDAY, the last day to pick up. After zooming to the mall and trying to get there before they closed, I see the glass doors are closed with a piece of paper that says We are currently closed, and will reopen tomorrow, sorry for the inconvenience. So now on a day when the store should be open, at 6:30PM, its CLOSED. Now the necklace I bought is now purchased by someone else because what do you know, they only had it here at Bridgewater. So now Im completely screwed by this stores incompetent staff that think its acceptable to close a store midday of the week. Truly disgusting work ethic by this terrible store.
Oct 13th, 2023

They always have a great selection, updated gift ideas and reasonable prices. My go to shop for gifts. Great customer service, very friendly and professional. Highly recommended.
Oct 4th, 2023