Flagstar Bank

I see most of the reviews out here are years old. I recently switched to Flagstar bank and the one inside the ShopRite in Brick is my closest one. I've gone there 5 times in the last 2 months. 3 times I used a teller and 2 times I deposited cash at the ATM at the branch. The tellers I used were GREAT - very friendly and fast. The ATM is accessible any time the food store is open - which is like 6A until 10P and you can deposit CASH! I love this bank!
Apr 7th, 2024

Wish I could give a zero. Their customer service is horrible! My husband spoke to Jane last Monday, 5/10, informing her of an account that his grandmother had left him. For some context his sister had been left one as well and Dawn in Sayerville kindly helped her. My husband informed this branch that she could be reached because there was some issue on how it was set up. They told my husband that they would reach out to him when they resolved it. A week later, today, 5/17, we stopped back in and asked why he hadn't been contacted and they said they emailed Dawn and that there was nothing they could do. I stepped in asking how my sister in law had it resolved in an hour when they couldn't get it resolved in a week and they gave us some lame answer about how people were working from home. I asked if there was another branch near by that might be better able to assist us, because they are only a satellite location, and was told no. I laughed because I know there's a Tom's river location and knew now that she just did not want to be bothered with actually working. An hour and a half later after my husband visited the Tom's River branch the account has been closed. Moral of the story, don't waste your time here, they do not want to make any effort to assist their customers at this location and ultimately this location should be closed so the Dunkin doughnuts next door can expand as they had a line out the door and limited space to work.
Jun 17th, 2021

Very rude. Do not bank here!
Jul 12th, 2019

The hours are incorrect the bank is closed from 1:00pm to 2:00pm on weekdays
Mar 7th, 2019

The tellers who work at this bank are very friendly and professional. This bank is good for several reasons, the main one being that they don't sock you with a bunch of nonsense fees like some other banks do. If you have one of their convenient check cards, here is a little tip to avoid any fees. When you go to use it at any store, choose "Visa Credit" instead of "Debit" at the checkout. Sign for the purchase, don't punch-in your PIN number. That way there is no fee for using the card. If you choose "Debit", there will be a fee. This branch is located inside of the Shoprite supermarket, where I do most of my grocery shopping. It is very easy and again, convenient!
Apr 9th, 2018