Wells Fargo Bank

i will never bank with wells fargo for so many reasons but the current one being that they do not know how to do their job across the board. I have been cashing savings bonds (non customer UNDER 1000) at the neptune branch for a while now. Ive decided to stop in this location today, because I was beside it, and they began telling me they do not cash savings bonds for non customers. After pushing, they discovered that they could do it. Then they decided that my passport and my drivers license werent significant forms of ID because I have since gotten married and my name has changed. That is understandable but the pictures on both are clearly me AND the neptune branch has done it multiple times for me with no issues at all. It generally felt like this branch didnt even want to help me, I got push back from the moment I walked in. Its frustrating and I wish I didnt even have these bonds with wells fargo.
Nov 21st, 2023

If could give 0 stars I would, I walked into this branch wanting it to withdrawal money from my rewards account and was told to use ATM. I then tell the banker that you can only Withdraw In increments of twenty dollar bills I wanted to withdrawal thirty I was told I could not do that even though I have done it countless times at other branches. The manager got very nasty in telling me to go to the ATM when I stated the same to him that I said to banker. He then told me well wait in line (which no one was in line)and she'll be glad to help you. She had already stated that she did not know how to do what I needed her to do. She asked him for help and he pawned me back on to her So I just walked out and also let them know that their ATM was out of order. I'm not one to leave bad reviews. But as you can see, this branch has a low rating because they are incompetent on providing good customer service. Obviously !
Oct 19th, 2023

Hours are wrong, closed on weekends
Jul 15th, 2023

They made a fake account in my name
Mar 8th, 2023

Manager told me my drivers license my social and my birth certificate were not a proper form of identification to access my bank account I had to have two other forms of Identification!! If my drivers license social security card and birth certificate isnt enough what is! On top of that they were rude and not at all customer friendly! Worst Wells Fargo Ive ever been in!
Apr 3rd, 2022