TD Bank

I visited this TD Bank today to exchange currency and was assisted by the banker, Nakeysha Medina. I gave her the money that I needed to exchange to US dollars and she proceeded to bring it to the back to count it and prepare the paperwork. When she came back out after 15 minutes, she told me that I had given her an amount that was 300 less than what I had actually provided her. When I told her, she immediately said she's going to give the amount back so I can count it. She went into the back for another 10 minutes and when she came back out, she told me I was correct and that the initial amount she had provided was wrong. I am very disappointed. If I hadn't counted the money beforehand, I would have accepted the amount she initially told me and would have had a loss of 300. The employees of this branch need to be extra careful in situations such as this. Also, the policy of counting the money in the back, rather than in front of the customer, seems questionable because of the possibility of error. I have also reported this issue to TD Bank customer service.
Mar 25th, 2024

Mar 6th, 2024

All staff are so much helpful..
Jan 18th, 2024

Jan 17th, 2024

The guys in the drive though are great never an issue remember that someday you may get a new person in the seat at drive though we all started a new job our selves it's not easy a little Patience.
Nov 12th, 2023