Alamo Rent A Car

The desk rep was very attentive and helpful.
Apr 7th, 2024

Getting the car was easy dealing with the Kansas City airport. Bus shuttle was a pain, but that had nothing to do with Alamo.
Apr 7th, 2024

Had a great experience! The vehicle was nice, Joshua the greeter when I dropped the truck off was very personable and had great customer service!
Apr 7th, 2024

DO YOURSELF A FAVOR AND USE SOMEONE ELSE NOT ALAMO OR ENTERPRISE OR NATIONAL AT THIS AIRPORT! I would not recommend Alamo, Enterprise or National at the Kansas City Missouri airport because management is the same for all of these places. My friend rented from Avis at the Kansas City Missouri airport during the same time period and had no problems. My friend stayed at the same hotel as me and we were basically in the same area. I would recommend Avis. Here is what happened to me. I rented a mini van from them. I returned the car during business hours but no one was available to review the condition of the car with me upon returning it. Not long later I got a receipt. Shortly after that I got an apology for the lateness of the receipt and a final payment email. Then several hours after returning the car to their possession, I received an email informing me that there was a hail storm in the area and it appears that there were damages to my vehicle. Please send your insurance information as soon as possible for our report. So I replied and said I was not aware of any damage to the vehicle so there must be a mistake. They replied with the correct car license plate number. So I sent a reply and asked for pictures with time stamps of the damage. That same day I returned the vehicle I called Alamo corporate who told me that the rental agreement had been closed out and no damages were reported. They gave me the damage department number who were not open on weekends. I did not hear from them for a few days, and today I got an email from the damages department. So I called them and for the first time I received more details about the damages. The person on the line said the report did NOT have pictures and that the roof was damaged and general hail damage. I asked are there further details like a dent the size of x centimeters in the back part of the roof. They said no details were provided. Seven people got in and out of the minivan and none of them noticed any damages either. My friends keep telling me this sounds like a shake down to them for insurance money. Most of the correspondence I have had with this experience has completely centered on the fact that a hail storm occurred in the area but very little about specifics to the car. The rental agreement does not stimulate that someone can be charged based on the weather. Charges should be assessed based on actual damage to the vehicle. There was no damage that I was aware of to the vehicle. Sadly no one was available to review the vehicle with me when I returned it. This has been extremely stressful and painful. This is my viewpoint and experience with this location. I hope it helps someone else. Update 4/9/2024 I have wasted time trying to deal with this. Here is the response from the damage recovery unit: Our records reflect that you have questioned whether you are responsible for the damage that was documented upon return of your rental. We have contacted the rental location and based upon our investigation, we must continue to hold you contractually responsible for this loss in accordance to the terms and conditions of your rental agreement. If you have not already done so, please report this claim to your insurance and/or credit card company and provide us your claim information. If you do not have insurance or wish to pay this claim yourself, we will send you a bill along with supporting documents. If you have any questions regarding your responsibility, please contact our office. Thank you in advance for your cooperation. It's been over 3 weeks since I returned the car. I'm curious about how many months I will wait to receive any kind of details or pictures or bill for the damage. AGAIN DO YOURSELF A FAVOR AND USE SOMEONE ELSE NOT ALAMO OR ENTERPRISE OR NATIONAL AT THIS AIRPORT!
Apr 7th, 2024

This was hands down one of my best car rental experience. From my checking in, to returning the car, top notch customer service. Will definitely use them again!
Apr 6th, 2024