Hertz Car Rental - White Bear Lake - Highway 61 North HLE

Z Johnson _{on Google}

Mar 29th, 2023

Don't recommend it. The man working the desk was on his cell phone and wouldn't even look at me when I was talking to him. Reserved a rental car for a business trip, went to pick it up, but left without it unfortunately. There was a different employee that walked by who seemed nice and was eager to help, but the other employee at the desk was very rude.

Marisa Rist-England _{on Google}

Feb 27th, 2023

Horrible. Dropped the car off. Gas tank was full. Cleaned out other than salt/snow which I was told was no issue and was expected with kids. (I have three.) Was charged an initial 50$ refundable fee. No big deal. Car smelt like smoke, nobody here smokes due to a child with heart issues. Returned the car Sunday and today was charged $175 fee. No call. No email. No explanation. Will be contacting Better Business Bureau and reporting as a fraudulent transaction. Worst part was, StateFarm put me in this car due to their insured causing a crash. We had the car over a month, did they expect it spotless?

Eli Wood _{on Google}

Jan 30th, 2023

Incredibly helpful and easy to work with! They helped me sort out the issues I had with the Saint Paul (East Kellogg Avenue) location and allowed me to pick up my reservation within a few hours' notice. They were upfront about pricing and provided me a vehicle that's even slightly better than the one I own (I am using the rental through my car insurance).

Kyler Severson _{on Google}

Oct 9th, 2022

Easy to see why Hertz falls on the wayside compared to enterprise. No follow through in the form of a call back even when promised.
If an auto shop doesnt have an account set up, they will bill you and never tell you. Terrible company staffed by some of the worst the staffing world has to offer.
Enjoy the little bit of time you have left in business before your story becomes a KMART one.

Andrew Smith _{on Google}

Jul 10th, 2022

Rented car on Expedia that has the wrong address.
When mentioning the wrong address to the manager he said since we were Expedia customer certain matter we could rent somewhere else what a jerk I would suggest nobody ever rent from this company again