Hertz Car Rental - Bloomington, Richfield - 2nd Avenue South HLE

Jesse Langanki _{on Google}

Jun 15th, 2023

I keep getting hit with late charges because a car gets assigned two hours before pickup time and that starts the rental clock. There must be a way to fix this so the clock doesn't start until the chosen pickup time.

Bryan Kaml _{on Google}

May 31st, 2023

Dirty vehicles, poorly maintained and the lack of professionalism here is disgusting. I love hertz but this facility is awful stay away

Pang Thao _{on Google}

May 24th, 2023

Bad customer service at this location.

Yuthika Shekhar _{on Google}

May 17th, 2023

Good and friendly staff

Raul Duke _{on Google}

Jun 3rd, 2023

Wpuldnt rent from them ever again in my life. The people that work here at this location are a pain to deal with. The manager is the worst of them. The front counter lady needs a class in how to treat customers. I rented a vehicle in my name, my wallet was downstairs and my wife let me use her card. Same account, same number, different name. The email said to bring the card we used with. When we got there they told us that i needed a credit card in my name. Since we didnt use my credit card i didnt bring it with. I told them to cancel it and they said they couldnt. I told them where to stick their cars and left. Called customer service and they even returned the $50 they said they wouldnt return due to canceling within the 24hr window on the contract. I wish i could use the language i would prefer to describe these.....women that work there, but its google reviews and itll never get posted if i do.
I have rented from Hertz many times over the years and it used to be my preferred rental company. No more. I hope you make the same determination without having the horrible experience of dealing with these 2 women.