City & County Credit Union - Shoreview

Took months just to get my referral bonus. The communication with them is not even a professional level. Seems like they dont know much about the bank itself and making stuff up just to satisfy the customer. Always seem to be in a rush to do other things behind the room or be at their designated place and be on their phone. I also did the atm fee reimbursement and was told Ill get $15 but, I got $5 instead. Overall of this experience at this bank is disappointing. Failed at keeping their words. Never had these issue with other banks
Jun 7th, 2023

I travel for work. For years (literally) I have complained about not being able to log into my account from some countries when I'm abroad (countries in South America for instance). I get rude responses from the IT department with solutions that do not work, such as use VPN (note: I always use my companies VPN when attempting to log in). Unless I use a free VPN via sketchy website service to make it look like my IP address is in the United States, which might i add is NOT a secure option, then this does not work. By the way hackers or whatever they are trying to prevent could also do that.... Extremely frustrating. CCCU has many preventative steps in place already that will lock an account and notify you of a bad login attempt. Blacklisting IP addresses from other countries is ridiculous and not done with any other financial accounts that I have.
Jan 9th, 2023

Shelly Rahn = Awesome Thank you CCCU and Shelly. Not going to lie, service levels have decreased since the pandemic, but NOT HERE. My wife and I were not "excited" to complete our lease-end paperwork to purchase our vehicle. Normally, its hours of back and forth and just stressful. But, after one experience with Shelly, We have no reason not to be back to CCCU for all of our banking needs. Shelly has got to be her parents favorite child! Thank you again to Shelly and the Team at CCCU. You should be VERY proud of how you treat your community members! Thanks Again, The Bosneag's
Jan 3rd, 2023

I had a horrible experience here, I open a business account here and the guy who open my account did it fast and forgot to sign me up for online banking and could not access my account. And then I brought my first business check and instead of deposit in my business account he deposit it into my personal account which caused me a huge problem. There is just so many bad experiences here I will no longer bank with them.
May 8th, 2022

Apr 27th, 2022