Sterling Heights, MI Bank

I wish I have zero star Of the bank because they put me in the hold half an hour, and then hang out in my face

this is by far the best bank I have ever patronized. Terra is the best customer service representative I have ever had the privilege of knowing, and I brought her chips ... more

I responded to a promotion at the Citizens Bank on 18 Mile Rd., East of Dequindre that rewarded you with $300 cash if you opened a new checking account and $300 if you al ... more

Service was prompt. Employees were polite and courteous.

I wish Google had minus stars

Awesome! Such a professional as well as Beautiful group of people, I have never had one problem or bad experience at that location. I have been going there for as long as ... more

While I have had some frustrating encounters with Comerica Corporate over the last couple years, this branch is the single reason why I have not left for another bank. E ... more

If I could give ZERO stars that would be to much!! I used the ATM machine on the north side of the building 1.17.24 and in the process of taking the money out of the dis ... more

I really like all the locations but this is my favorite! They are always so kind and always remember my name! I'm never treated like a number. All the manager and staf ... more

The worst Citizen bank location ever, ATM always doesnt accept cash and that does happened every single week and month, bank loosing customers every single day and I gues ... more

Good Service

slowest branch I’ve been to. On multiple occasions I’ve sat for 20 minutes in the drive through. Makes me want to change banks if this is what I have to look forward ... more

Literally the worst bank ever. Always a problem. Why can I not use the ATM to deposit cash into my account??!!! I went to two citizens bank (including this one) and cash ... more

They gave my little brothers savings account to the state

Service is terrible. Was going to open an account at TCF. But thanks to this branch I will not be

They're incompliant with the Governor's mask order.

TCF is an absolute joke! I log in tonight, only to find my account overdrawn. I NEVER USE this account. And this is the exact reason why. I paid my Apple Card via App ... more

It's convenient

Professional and friendly. The staff makes customers feel like family.

Always friendly and efficient!

The only nice people youll find are the ones working the outside and inside windows. Dont even bother with the lobby staff.

The workers are extremely kind and helpful. Have had no issues here and have had a pleasant experience.

I deposited my check in the bank and they put the check on hold and it has been 10 days plus the check was from a dealer.

This bank just transitioned to a new bank and closed online banking for 3 days. I tried calling to see if a customer service rep could tell me what is in my account and a ... more

They refused a simple currency swap, I went in with a $20 looking for quarters and was denied. A bank that doesnt understand how money works.

This place may as well just be an atm here rather than a bank. Useless use of space. Extremely dissapointed in my experience. Called ahead to get a cashiers check. Told m ... more

Convenient and professional

Changed my checking from a credit union I had been with for over 20 years. There service had declined. Decided on Flagstar due to their reputation for being a hands on pe ... more

Very poor experience trying to set up a business account here.

On my second auto loan thru them and have zero complaints. Had to call today to handle a few issues and I just want to give a big shout out to Tajuana for her help today, ... more

Slow service at the indoor teller window. One teller, five people in line. Hope I get service before they close. I will never go to this location again.

Oh man what a terrible experience. Switched from flagstar to BOA today. This was my first center experience as I had BOA as a child. No one spoke English, they were ve ... more

My service was timely and courteous, it was close to closing on a Saturday so I couldnt converse with staff today, but my more immediate needs were met.

Online it says you can open a bank account virtually. Then denies you multiple times . I called ahead and was told I could walk in to to open a bank account for my baby b ... more

They really wanna charge $6 to cash a check from their own bank lol fooor whaaatt exactly?! WALMART IS $4 just go there :)

Lot of bad reviews at banking centers. But go see Chris at this branch and he will make you feel special when you talk to him.

Because they have very good quality service and costumers service for everyone

5 customers inline and I still waited 45 minutes to get service. Went on my lunch break. They really screwed me on that.I ended up coming back to work late when it should ... more

NOT A CITIZENS!!! Save your drive, the building is currently FOR LEASE!!!

Horrific Customer Experience. Lack Of Timeliness. After Waiting 9 Minutes For The 1st Teller To Arrive To The Window To Get The Tube, I Waited An Additional 10 Minutes, A ... more

Good staff.

This branch is one of the only within 20 miles. I went inside to make a large cash deposit. The teller rather than help me with the deposit simply tells me to use the ATM ... more

Recommend this location.