Novi, MI Fashion Accessories Store

Very nice staff

Best quality

I had the best experience there. They answered all my questions regarding a purchase of an Apple Watch. They where so helpful, friendly and they let you try the watches i ... more

Major shout out to the ladies at Kate Spade 12 Oaks mall! As a guy buying bags for my wife I am clueless. The staff here is fun, engaging and down to earth. Compared to ... more

Went here because I'd received an email stating I had a special Korsvip gift waiting for me! Glad I made the trip! The choice was between a black and white scarf and a gr ... more

Every single worker was standing around engrossed in their phones. We felt like we were bothering them when we asked to try on shoes. The one guy gave me a shoe and never ... more

This is a nice store, however the employees working the counter do not have great customer service skills. They didnt acknowledge that I even entered the store. Normally, ... more

A little pricey.

Good customer service and the store assistant was very helpful in showing the products and giving the information. Definitely recommend this place to everyone!

Excellent selection and prices.

The sales associate was really nice and helped my friend find the perfect set of earrings. She walked us through the different jewelry items and even told us what was on ... more

On September 7, 2023, I took my Mother to Vera Bradley at 12 Oaks Mall. My Mother was diagnosed just prior with Dementia and the two amazing women who were working that d ... more

Went in for a watch for my grandmother. Donna provided the best customer service. My grandmother was really happy with her gift. I am happy with the sunglasses and purse. ... more

Called customer service to confirm item was in stock at this location before arriving. The item was not out on the floor the employee did look it up and stated it was dow ... more

I was in the store looking for some specific items. As I walked through, the two associates were talking, never acknowledging me. They were too busy in their story. As a ... more

The store was pretty quiet, only one other customer in the store. I walked around the store for 25 minutes, I had an item in hand, and no one greeted me, gave any eye co ... more

Was one of my favorite places because of how cute everything is. But today one of the sales girls (young girl with red hair) kept following me and asking to start a fitti ... more

It has nice things I just think they are WAYYYY TO EXPENSIVE

Can't trust sale signs. Not ring up correct and would not take off 30% even though sign right there.

Great service! Caroline was very helpful with finding me a great pair of shoes.

PERFECT for women in their 20s-40s and beyond! I'm nearly 30 and it can be tough sometimes to find clothes that aren't too mature or too young for me- this store is just ... more

I give five stars because l love Sears and specially when you have points. The associate was very helpful and pleasant ...

Beautiful dresses and amazing workers!

There are a lot of Japanese subculture goods...but they are very expensive, so it can be difficult to go there with kids. It's fun to watch because you can learn what ani ... more

I purchased a charm back in September and a piece broke off. I took it and found out it was still under warranty but they did not have it in stock. Gabbie, the district ... more

great customer service, nice establishment!

The manager here is the best thing about it although all the staff are amazing and very helpful, I love my journeys!

There was a woman there with short blonde curly hair that I have discovered is a manager at this location. She was extremely rude and declined our service. My daughter is ... more

I had such a wonderful experience at this location! Frank was especially helpful in helping my partner find a great professional oufit! Thank you!!!

reviews arnt lookin good

The associate greeted me and was very polite and not pushy at all, even checked in on me if I needed help. They have some good sales going on at the moment and a good var ... more

Went shopping here on Thanksgiving day all of the associates working were very nice and helpful.

Very poor customer service. Shop assistants don’t have a clue on how to service customers or to work the registers and very curt and rude. Waited 10 mins to get two ite ... more

Don't show on website this location is close at 12 oaks

Good place for children clothing, have decent price, I wish could be little bit bigger store with more variety.