Grand Rapids, MI Van Rental Agency

Excellent service and professionalism. I've used U-Haul dozens of times across the country, the service I recieved from Jeff Walker is the best I've ever received in my ... more

Fast and easy. Staff were friendly

KaZya is very helpful whenever I'm at the Center point location. I appreciate her good nature and look forward to the next time, thanks!

The first shift is much more customer oriented than the second shift

Worst customer service. Can't fulfill a reservation. They don't know what they have on hand . Excuses by everyone up the line Wow

Nice well maintained cars and friendly service.

Great service! Everything was done quick and professional. My mechanic messed up and they had me in a car asap so I didn't lose any business. Looking at the other reviews ... more

Its all that

Terrible. Worst car I've ever rented. Dirty inside, and not the size I advanced reserved paid for. During check in the desk guy literally could careless what keys I got, ... more

Beth was awesome and very customer oriented. Helped us figure out an issue where I booked with wrong credit card. I highly recommend this place and its easier than the a ... more

Been with Budget since the early 70's as a car hiker. Then from the 80's till now in business and personal. The only problem I had was that the vehicle had 48k on it an ... more

Great service

The owner really saved us in a pinch. The rental near our house was unable to process the trailer. We got the trailer quickly and we really appreciate him helping us even ... more

Jeff is great, anytime I stop into the Chavez U-Haul in Grand Rapids, Jeff is ready to help in anyway. The vehicles are cleaned and vacuumed, he takes prime in his work.

My wife rented a truck from budget truck rental . Bad old truck ran bad had over 170,000 miles . Across country from Colorado springs Co to Comstock Park mi . Return it t ... more

The woman who helped me gave me some good advice about boxes and carried them to the car for me, unasked.

Pleasant folks. Vehicle drop-off a breeze.

Horrible Experience! They are not a professional business at all; just an add on hustle for someone who uses U-haul trucks to lure unsuspecting U-haul customers who expec ... more

We rented a vehicle from the Avis/Budget location on Alpine Ave in Grand Rapids, MI. The staff there was extremely helpful and made sure our vehicle was exactly liked we ... more

This place has everything you need for moving. I had a great experience at this store. Staff and manager are very nice. I rented a truck online...it was ready when I arri ... more

Friendly courteous employees.

Just the right amount of space

Make a RESERVATION to show up to be upcharged cuz they dont have the car you RESERVED.

I went there and someone at the front desk was helping me (he was extremely helpful btw) and I was explaining to him I was using my discount code through work and two emp ... more

Super busy, still friendly though, have good variety of moving needs for packing and hauling, install hitches/trailer braking systems etc

Been calling for two months now are you guys closed? Trying to book 2 vans for July and havent been able to get through via email or phone call

Thank you so much Beth.

Needed a rental car and the first car I picked up made me uneasy and Beth was SO kind and helpful! I went back into the office within an hour of picking up the first car ... more

This store is literally not interested to deal with U-Haul customers. For an online advanced reserved U-haul truck from this location, it took them about an hour to final ... more

Key is professional, knowledgeable and friendly. I would recommend this place to anyone looking for Van or truck, vehicle rental.

Clowns! Do not advertise a truck if you do not have it.

Overcharged me for fuel. Sent in photos of fuel gage at pickup and drop off. Still no response or refund! They claimed we returned it with less gas. Not true. Please see ... more

It took 2 1/2 hours which is what the estimate was.

Never again