U-Haul Trailer Hitch Super Center at Centerpointe Mall

It took 2 1/2 hours which is what the estimate was.
Feb 22nd, 2024

Brandon was awesome. Polite, patient, helpful! Went so smooth with him. How refreshing, when almost every place you do business these days, is not that way.
Apr 17th, 2023

Poor service
Apr 4th, 2023

I would leave no stars if possible that's how terrible the service is. I watches 2 employees watch me wait for propane refill for over 30 minutes. I still had to reload my tank and go find a legit company. Absolutely do not give your money to these people!
Dec 20th, 2022

I had an appointment for a hitch installation at this location scheduled 10 days out. U-haul had to order parts. A day prior to the scheduled appointment they called and told me the parts were not in yet. So they rescheduled a week later at noon. I showed up on that day at 11:55am and signed their 2 page contract for the installation. I asked how long this would take and was told 1 hour in a half. 90 minutes later I walked back to the store and saw my car parked in the same parking place with no hitch. I walked back in the store and was told they double book their appointments and the other car got there first. So ordering thru their 800 number was painful, and the whole scheduling, arriving on time for a scheduled appointment, and the lack of service was a total fiasco. I wouldn't waste my time there. I will be taking my business elsewhere. Extremely disappointed in U-haul Centerpointe in Grand Rapids MI.
Nov 30th, 2022