Hertz Car Rental - Newton - Newton Marriott HLE

These people are extremely slow and backed up. Took forever, didn't have my gold number. Hertz needs to get its act together... Update 1 year later, it's gotten worse. They didn't have a car for me after I booked online and they accepted the booking. I showed up and nothing. Worse yet, they actually did have a big SUV but wouldn't honor the rate I had booked and were going to charge me $200/day, way more then requested. The real frustration was the attitude of the desk clerk. She had a chip on her shoulder and was pleased to tell me that they were out of cars and that she wouldn't honor the rate I had booked it at. She didn't apologize at all. So I left. I've rented from this place many times, but no more.
Jun 17th, 2023

Terrible service. Show up on time of my reservation. A clerk made me wait 15 minutes just to tell that the they don't have any cars and they will call me when they have anything available. No apologies just stating the fact.
Jun 17th, 2023

I was directed here by my insurance company after an accident. I was told by Hertz that they would arrange a drop off for me, I was then told by this location that they do not do it. I was happy when they offered to pick me up at a scheduled time to go get my rental. Well that never happened. I called 30 minutes after the scheduled time and they were shocked. They had no record of it, refused to offer any sort of discount or upgrade and told me "we're picking you up, that's the upgrade". This location is rude, unorganized and not professional by any means. They don't pick up the phone, I was hungup on twice. Never again. Keep looking.
May 31st, 2023

May 3rd, 2023

Booked a car, showed up and they had no cars. Total waste of time and now were stranded.
Mar 1st, 2023