Charter House

Maria Romero _{on Google}

Dec 27th, 2023

It is a very nice and beautiful place, all the people are very friendly, excellent place to live, good location

Sandy Daigle _{on Google}

Oct 3rd, 2023

We moved here 2 months ago to be with our kids it's been a very pleasant move !! Management is great there are activities for residents since it is a senior residence they have someone here to aid residents in getting assistance food stamps rent assistance medicaid etc there is a rooftop solarium and sun deck our maintenance requests are taken care of quickly there is a parking garage which is great because it's hard to find street parking we do have a Lil mouse but he's so cute we don't have the heart to kill i

Elizabeth S _{on Google}

Nov 8th, 2023

New-10/12/2023
The community came against the new management Harbor Group Management by complaining to the county and sending a request for help to channel 7 news. Seven on your side had a story about what was going on. According to 7 on your side there were 13 complaints against Harbor Group Management and 30 citation for violating County codes. My experience with them, mainly the older maintenance workers, they blow you off like you are stupid or a 2 year old while smiling in your face like you don't know what time it is. It may not be life threatening problems but it's as if you don't deserve to live in an apartment free of stupid unnecessary problems. In the future if you need help you will be the last person on the list.
Think twice about moving here. I was excited before I moved here to be in a community of people my age. Now I cant wait to move. I have come in contact with a whole lot of nice, sweet, friendly people/seniors. But like every apartment complex there are those that all you can do is shake your head. The first thing, not a day or night goes by that the non-emergency police don't show up here. That means the neighbors are calling the police on each other. I have talked to the County housing office on how to deal with my issue and they dont have jurisdiction over matters between tenants. So first you are to contact your management office and complain, which I have multiple times. I have not been here a year and it started a month after I moved in. Somebody, above me decided they were going to build stuff in the middle of the night. Anywhere from 1 to 6 am in the morning. Actually, whenever they want. Hammering, banging, thumping, and dropping stuff on the floor that makes my apartment vibrate. First I thought it was underneath me but lately it has gotten so loud you can tell where it is coming from. County law says none of that between the hours of 9pm to 7am. Management takes you through the motion as if they care and then just blow you off. You can send recordings of what's going on, at their request and there have been times when I have had my emails ignored along with recordings. At least the minimum response would be putting notices on people s door reminding them of the document signed when you moved in stating no excessive noise. Then, your next move is calling the non-emergency police.