Koons Kia of Owings Mills

If you want quite literally the worst car buying experience come to this place so they can scam you. They purposely and falsely advertised a car to have no scratches, so I drove from NYC to pick it up in the night time come to find out next morning theres scrapes and scratches everywhere. Ron and Josh agreed to paint the car to me and sent me a scam check for $1400 and guess what? My bank locked my account and said the check was fake and is being sent back. This dealership is a bunch of thugs. See images below
Apr 9th, 2024

Had an excellent experience buying a used car here. Alina had excellent communication, exchanging many texts and supplying me with a video of the car, from the moment I requested more information online. Once in store Alina was very helpful and efficient in getting everything ready to go and had a very smooth experience overall. Would recommend for anyone looking for a new or used car!
Apr 4th, 2024

This was the best experience I had at a dealership. The staff was friendly and the service was fast and skillfully done.
Mar 29th, 2024

**4/1/24 Update** Worked closely with Ron at the dealership after he commented below and they covered the repair and got the system back up and running. Updating to 5 stars given that after-sale effort from the dealership. Thanks again, Ron!**Original Review** A tale of two experiences: The sales process versus the immediate aftermath. The salesperson, Chris, was awesome. He was willing and able to complete all of the negotiations via email prior to me coming down to the dealership. He was up front, friendly, and personable. The rest of the sales department was equally cordial and efficient. My biggest gripe is that a fault light turned on before I could get the car home: The tire pressure warning system light came on statting there was a failure and that it would not be able to display any tire pressure information. Unfortunately, the 30 day warranted does not cover the TPWS, so I am immediately forced to take this car into the shop. The odds of that system failing in the 50 miles I owned the car are minuscule when compared to the 41950 miles prior to my purchase. Whats moderately distressing is that I have been able to reset the error code which will keep the light off for about 100 milesyou can do with that what you will.)
Apr 7th, 2024

**Exceptional Customer Service Experience at Koons Kia of Owings Mills** I recently had the pleasure of purchasing a 2021 hyundai sonata limited at Koons Kia of Owings Mills, and I must say, the experience exceeded all my expectations. From the moment I walked in, I was greeted with warmth and professionalism. However, it was Alina, a product specialist, who truly stood out and made my experience unforgettable. What truly set Alina apart was her genuine commitment to customer satisfaction. She took the time to address all my questions and concerns, never once making me feel rushed or pressured. Her friendly demeanor and willingness to go the extra mile truly made the car-buying experience stress-free and enjoyable. Furthermore, the entire team at Koons Kia of Owings Mills exhibited a high level of professionalism and dedication to customer service. From the sales staff to the finance department, everyone I encountered was courteous, knowledgeable, and eager to assist. I would highly recommend Koons Kia of Owings Mills to anyone in search of a new car, and I will certainly be returning for all my future automotive needs. Thank you, Alina, and the entire team, for making my car-buying experience truly wonderful.
Apr 2nd, 2024