Gold's Gym - Germantown

Caroline Macdonald _{on Google}

Mar 29th, 2024

One of the front desk workers, Nicole, was extremely helpful and friendly. She greeted me with a smile, assisted me with all of my questions, and demonstrated a positive work environment. I was so happy with my experience that I bought a membership immediately after my free pass day.

Ben Yzaguirre _{on Google}

Mar 29th, 2024

Untrustworthy. Tried to put a hold on the account twice but kept getting charged as their staff didnt actually record it. Wont accept cancellations over the phone either. When I went in to cancel, they informed me it takes 30 DAYS for the system to process a request and I would be charged twice in the meantimea total of 4 payments for a service that was actively trying to be suspended.

Kapish Manicka _{on Google}

Mar 29th, 2024

Gold's Gym Germantown is a masterclass in how to fail spectacularly at customer service. They don't just disappoint they actively deceive and manipulate their members.
Let's start with the closure of our original location, Airpark in Gaithersburg. We let them know the Germantown location does not work for us and we don't want to continue our membership. They made it seem like they understood and would process the cancellation request. But... time went on and we were still getting billed.
Attempting to rectify the situation was like banging my head against a brick wall. Calls to the location were exercises in futility, with endless holds and zero accountability. They would purposely put me on hold for up to 60 minutes and never come back. And when we finally managed to speak to a manager, they told me to send agreement info, barcode info, and reason for cancelling to their inbox, and that would serve as the "30-day cancellation notice" and would stop us from getting billed the following month. SURPRISE...continued to get billed. And now that they knew what I was trying to do when contacting them, they stopped talking to me on the phone and answering emails. Radio silence.
To other people in this situation, I recommend calling ABC Fitness Solutions directly as they run billing for this awful business - was able to actually get the membership cancelled.
DO NOT: attempt to block payments from your credit card because they will send you to collections.
This has been a horrific experience, and the lesson learned here is to do business with a locally-owned gym that cares about its members.
I've taken this grievance up the ladder the consumer protection division @ the MD Attorney General's Office & filed a dispute with the Better Business Bureau.
TL;DR
Fraudulent business that does gymnastics to avoid getting you the information you need to cancel memberships. Steer clear of Gold's Gym (both this location & any others) like it's a sinking ship - you will thank yourself.

Yesi Flores _{on Google}

Mar 26th, 2024

Move here from the college park location.
Gym etiquette is terrible at this location. People are rude, dont put their weights back, and always setting up cameras.
The gym has does not have 2.5 pound plates. You can only increment by 5 pounds.
The locker is the worst part, at least the mens. It is always a mess. Toilets are always clogged. The lockers themselves have pad locks and the majority are broken and dont work. The lockers are also tiny if youre lucky enough to find one that works.
I cancelled my membership after 2 months.