BMW of Annapolis

Charles Briscoe _{on Google}

Apr 9th, 2024

Excited and grateful are only a few words to express my thoughts when I think of the truly exceptional service experience I received by Justin Phipps (Service Manager) and his service personnel at BMW of Annapolis during my recent visit on April 9, 2024.
On our 2013 X5, we needed emergency service because our hood latch was stuck. I believe the hood cable was honestly evaluated, and thoroughly repaired in an efficient and timely manner. This outstanding service is customary and what keeps me coming back to BMW of Annapolis. I highly recommend this service center to everyone.

vsmith3rd _{on Google}

Apr 7th, 2024

They sold me a faulty vehicle. I recently purchased a 2015 Ford Explorer from Annapolis BMW on a rainy Thursday afternoon. I test drove the vehicle but did not test the sunroof because it was raining. After making the purchase, I tested the sunroof that weekend and discovered that it didn't work. I immediately arranged to have them fix it, and they kept it for three weeks before telling me they couldn't fix it, but offered no more information. I took it to a Ford dealer where I was informed the sunroof was sealed with a tar like sealant and that it was likely a lazy and shoddy repair to fix a leak. I contacted BMW of Annapolis several times for an explanation, but they never followed up because they didn't want the headache. Why did they keep it so long, and why didn't their salesmen or service department let me know? I would never recommend a dishonest and deceiving place like this. I wish I could give them zero stars.
In addition, two months after ownership and maybe a few hundred miles, three weeks of which was in their service department, I have to get the transfer case replaced and the left CV boot. This POS car sold by this POS dealership is the last they'll see of me.

T B _{on Google}

Apr 6th, 2024

Bought a used car from them for my son not BMW related, and not even a week goes by and the check engine light comes on. I let my salesman know and they ask me to take it to a manufacturer dealer to get it diagnosed. I did and it turns out the catalytic converter needed to be replaced. They refused to help cover the $3,500 cost of the repair, although I am sure this was a known issue before I bought the car.

D Abernathy _{on Google}

Apr 5th, 2024

Looking to update my 2015 428i with an X2 or X3. Hubby loves the X3; maybe I should stick with the X2. Staff here are friendly and helpful, always return my ride washed and clean.

Crystal Mongan _{on Google}

Apr 4th, 2024

Amazing experience buying a car here! X1 was priced fairly and sales team was attentive and helpful- specifically Grant and Dan. They both ensured things ran smoothly and I was happy before I left. Eric, the Service Manager, immediately took care of a concern I had and got me on the road smoothly!