Verizon

Good helpful service
Mar 24th, 2024

the manager Jada is fantastic!
Mar 11th, 2024

Mar 6th, 2024

Went into the store about a month ago. Problem was no one could hear me when I talked on my phone. They told me it was my phone case. I have the same type of case for every phone that I have had. Then proceeded to tell me that I could refurbished phone. When I told them I dont want to get someone else old phone that got attitude with me. They also had a problem because my autistic son walked with his iPad and was also trying to get our attention. Two days after I leave the store I keep getting. SIM card not available, SIM failed. Im so scared to go back to the Houma store and waste my time with them and their ugly attitude and how very judgmental against my child. Ill help educate your stuff on children who are different. They need to not judge so quickly. They need to help with a problem then to quickly so say well we can get you a refurbished phone.
Apr 8th, 2024

Went to this store to get a new SIM card & add a line for my prepaid account Ive been having for over SEVEN YEARS. I added a line on the app & something went wrong with the activation of the sim in that phone. Verizon agents online told me to get a new sim & either get them to add the line or call them back. Went on my lunch break to do only that. Instead of just doing what I went there for they started pulling people out the back offering me upgrades that I did not need. They kept insisting Id get a better deal & save money & was being extremely persistent with this upgrade. This is where everything went wrong. Needing to get back to work, I said fine then, just hurry. Worst mistake I couldve made. I shouldve just walked out then. They switched me from prepaid to post pay. When they went to add my 3rd line- the fully paid for phone I had was no longer good bc it was a prepaid phone! So then I had to get another phone. This phone was only needed for talk & text, so I had aid in full a cheap $50 phone. Now Im paying on a $200 smart phone that most of the options on it will never be used. Now my bill is more than it wouldve been had they done what I wanted. & Im paying on a new phone. AND now I have to pay extra for a free feature I had (hotspot) bc its no longer included even though they said it was. I made sure to express to them the importance of that feature before I made the switch. So bill is goi g to be even higher. Go back in bc Im pissed at this point & want the prepaid price I was paying before they manipulated me into upgrading. Well to do that, Ive done lost my 7+ years loyalty discounts, so my notes cant go back to what they were. Plus reactivation fees. AND I have to return that $200 phone Im making notes on & pay a $50 restocking fee & get another phone (bc I returned that first one & waiting on a refund) OR I can pay the $200 upfront to make it prepaid. So basically theres absolutely no way to go back to how I had it before- the plan I was extremely happy with & had no need for changing. I DO NOT recommend going to this store AT ALL unless you know exactly what you want & you dont take any advice from them at all.
Mar 31st, 2024