Lexington, KY Bank

Doesn't take cash deposits to accounts that are not your own, irritating but understandable. So I get a cashier's check from my bank and they mistakenly put an "and" in t ... more

The people here are friendly, they worked with me converting my late fathers account over to an estate account, however now they are drive thru only due to lack of employ ... more

The folks in Hamburg and at Southland are friendly and no matter who waits on me, I get great service.

I am getting tired of getting the run around on my distribution of my 401k. I put in for my withdraw of funds in December of 2022 and here I am still waiting on MY MONEY ... more

I have been a member of this bank for over 30 years

The staff was great! So helpful and Friendly!

Listen I get working with the public is hard, and people need to vent, but please make sure either your microphone is completely off, or your customer is out of earshot. ... more

The team at Traditional Bank is beyond excellent. I work with several banks for business banking, and Traditional is above them all (and it's not close). Stephen Moffett ... more

That's my bank and proud of it the most professional people and they're just like family

I have been a Bank of America customer for decades. I was surprised when, arriving a few minutes late for an appointment, I was cheerfully turned away, even though the ba ... more

Terrible bank, treated me with incredible disrespect when calling to ask about an error made on their end. You can only spend 500 of your own money electronically in a 24 ... more

Love the staff very helpful can't do enough for you

Very Poor costumer service

Pretty good bank with nice workers!

I drove all the way to this bank because they were supposed to be open until 6 pm, i get there and nobody's home.This Bank isn't competent enough to work the hours they h ... more

Always friendly, good advice. If there is a mistake, they're quick to correct it. Best banking experience I've ever had

I've been with Bank of Lexington for over a decade and won't go anywhere else! The friendly staff has always been available for me to answer any questions I have or assis ... more

Jaliah helped me get through the worst days of my life. She is the go to person to talk to. I 100% recommend her to anyone who needs help

Poor service

The bank tellers are really nice very respectful.. Highly recommend banking there.

Kim Andrus was very professional! Totally recommended that place

Worse place I have ever worked.

If I could give Zero stars I would. Not deserving of one! Awful customer service! I have experience terrible service on numerous occasions in the lobby at the Nicholasvil ... more

Nice people

Set up a new account after countless issues with PNC only to have all of mine and my husbands info messed up in the account and had to take 2 days to fix. Worst issue was ... more

Failed to send me a new ATM after two tries taking a month. Went to the bank, was given a temporary card, was assured by the employee that all I had to do was download th ... more

Great customer service and friendly employees.

We called today, spoke to a man who answered the phone about opening a business account for medical practice. I was put hold, then another man answered and said he's neve ... more

Phone calls are impossible, hate that their tellers are video tellers working from thousands of miles away.