Altoona, IA Financial Services

locked out of my account been on hold for over 30 minutes whatever you do do not bank here worst customer service ever

locked out of my account been on hold for over 30 minutes whatever you do do not bank here worst customer service ever

Both Andrew and Jennifer are great at what they do! They always greet me with great customer service and have my best interests in mind.

Positive: Professionalism, Quality, Responsiveness, Value

I love that this is a small, family owned local business! I've been treated professionally and had great experiences over the last 17 years they've completed my returns.

I spoke with Korrigan

Katherine was wonderful she answered questions and made the whole process great I will definitely be going back to her next year

This locations western Union is most the time not working. When it is it takes a long time . I would not recommend going there for your Western Union needs .

I loved GWB. Since the switch its a nightmare to do anything. Had to dispute some scam and everyone I talked to basically told me it was not their job and referred me to ... more

Always has money

Charges no fee to use.

Fraud checks have gotten ridiculous and when you call to resolve the call center for customer service is no help and frustrating. And they cant connect to plaid online : ... more

Awesome Credit Union

Melissa (I think that is her name - she is fairly new) is really sweet and all - but….. she is extremely painfully slow. For being here for over 2 months still has tro ... more

Very rude attitude from these racist people, if you are Latino, African or other ethnicity go somewhere else instead.

Wonderful atm. Gave money. Very good.

Im really glad they opened a location in Altoona. Ive banked with them for a few years and have never been disappointed with them. Ive recently started working with Nick ... more

The Riley girl teller is always so kind! She even referred me to new accounts!! Always a great experience

Very friendly

I love Linda Harris!!! She's the best! Whenever I have a question or problem, she has always helped us out with great advise!!!

Very personable and friendly staff here. Been banking here for years and love the hospitality and banking options available. Rachel and Sue are tremendous help with any ... more

My husband and I stopped here for gas on a cross country trip for the holidays to see family. After being on the road for nearly 10 hrs, we got gas, and pulled up to see ... more

Awesome

This place is horrible and overpriced!! Charges $45 service fee for selling a $20 revenue on a stock. Unbelievable!! Go somewhere else!!

System is down frequently. Unable to look at accounts. If you want a bank where you have large gaps of time to which you cannot view your account, look no further

I had a horrible experience with Edward Jones. Won't ever do business with them again.

Have been banking here for over 30 years and this bank has never disappointed. Went in this week for a new account and Kassai Manwarren took excellent care of me: she gav ... more

I love this Bank. Staff know me and treat me with respect. Always friendly

I literally work here & we do not have a coinstar. I have tried to get this removed from Google but it is still here...