Hertz Car Rental - Island Of Hawaii, Hilo - Hilo International Airport (2606-10)

Do it early. If the Hertz parking space is full, you can park somewhere else and talk.
Mar 18th, 2024

Hertzs employee racism and tried to punch customer, happened in the evening of March 19th. We had to call local police to protect us due to the aggressive behaviors from Hertzs employee. So guys, protect yourself when you dealing with Hertz!
Mar 15th, 2024

Roxanne helped me tremendously. I had messed up my reservation and she made sure I was taken care of. Best experience I've had with any car rental.
Feb 23rd, 2024

This was my first car rental experience in Hawaii. It was not good nor bad. The first car i rented was full of bugs (small cockroaches). I discovered it the next night. I did a complaint and got exchanged my car. Thankfull that I was staying close to the airport. If you live far, it could be a problem.
Feb 21st, 2024

Hertz employee racist and ran out the office try to hit customers. I received unfair treatment as well as racial slurs at the Hertz office in Hilo, Hawaii. The employees attitude was aggressive and discriminatory, and she even stormed out of the office and attempted to assault me after I asked her if she was discriminating against me. I even had to call the police to help me out of my situation and I don't know why Hertz would give their customers such an experience. It happened on March 19, 2024 at 7PM Hawaii time, I asked the employee's name and work number in front of the police officers but she wouldn't disclose it so I had to publish her shift hours. I hope Hertz can give me a reasonable resolution. Hopefully other customers will avoid contact with this employee.
Mar 15th, 2024