Pep Boys

Tay Doyle _{on Google}

Apr 9th, 2024

Went by this morning because of my tire pressure keeps going low and Aaron did a great job with assisting me letting me know I may have a nail in the tire an can be checked and replaced at a reasonable price

Shane-M _{on Google}

Mar 24th, 2024

Very quick with mounting balancing and patching multiple tires, all within less than 45 minutes! Highly recommended for quick and reliable maintenance

Dallacey McCall _{on Google}

Mar 27th, 2024

On March 19, 2024 I took my 2017 Toyota Camry to Pep Boys in Savannah Georgia to get 4 new tires. When I picked up the vehicle, my wheel cover was put on incorrectly on my back passenger tire and the check tire pressure light was on. My tire light was not on prior to obtaining the new tires. The system read, check tire pressure and later read check tire pressure monitoring system. I assumed the light would go off because of the new tires but it did not.
Wednesday, March 27, 2024 my light is still on. I then call Pep Boys to notify them of the light. I am asked to bring the car in for them to check the tire pressure. One of the workers in the back checks the pressure on all the tires and assures that the pressure is good in all 4 tires. He then states, they may have broken your sensor when they changed your tires because it was not picking up on his reader.
Service manager Steven Henry then comes to my vehicle and checks behind the worker. He agrees something is not right and schedules for me to bring my vehicle back on Sunday March 31, 2024.
After assessing my vehicle, it is determined that 1 of my 4 tire sensors need to be replaced. When I questioned Steven about the possibility of someone breaking it during the replacement of my tires, he responded no it is just coincidental. The sensor that is broken was the same sensor on the tire where the wheel cover was placed on incorrectly.
Pep Boys (Steven Henry) stated that they could fix the sensor, but I would have to pay $169.55 for parts and labor. Why should I have to pay for something that was damaged in their care?
I am not a mechanic, but I do pay attention to my vehicle. Why would 1 sensor go out and not any of the others. I truly believe that my sensor was damaged during the installment of my tires.