Bank OZK

The staff at the Marietta office located 1350 Church Street in Marietta, GA went beyond expectations and helped us solve a complex issue when our HOA was trying to purchase materials from HOA. The Bank Manager Stephanie explained what was happening in a way that left us dignified and informed. The staff was spot on and personable as the situation became challenging when dealing with a large transaction. These folks are professionals that reminded us that the human touch is still important in the digital world. - Whitlock Cove HOA
Oct 26th, 2022

Horrible, stole $105 in overdraft charges for a reversed charge. Pressured me to close bank account after concealing financial papers and giving me 1 day to sign, tried to use my parents bank accounts with them to leverage me to not complain about employee. Then their employee told me that he could refund me charged if I had the bank account I was pressured into closing but corporate says they won't refund despite their agents promise. They still refuse to pay me $105 when my whole family has banked with them for over a decade(3 members decade each) and have tens of thousands in their bank. I will get them to pull out the money over the stupidity of trying to keep my stolen money they agreed should be given back but refuse to.
Jun 27th, 2021

worst customer service moving onto South States
Mar 27th, 2021

The staff here under the leadership of Branch Manager Stephanie Hawkins is attentive, courteous and professional. Have banked with them for many years and have always had outstanding service.
Oct 24th, 2020

As most of the other reviews mention, slow service, under staffed, and unhelpful.
Sep 23rd, 2020