U-Haul Neighborhood Dealer

Daylen Jones _{on Google}

Apr 1st, 2024

Customer service was top tier. Heather was very kind and patient big thankyou to her.

Jeremy Green _{on Google}

Mar 6th, 2024

Great experience
Lacarsha was a great help in a confusing time. Thank you!

Katrina Lay (whatnextk) _{on Google}

Feb 29th, 2024

I noticed a discrepancy between the online and in-store prices at U-Haul. The online prices were significantly lower, but when I visited the store to ask questions, the prices doubled. Additionally, when I returned my key, the system did not record the correct time.
One aspect I appreciated was the flexibility to return the rented truck at any time before the due date. The mobile check-in process was OK, but I still had to go inside the store, suggesting that the app could benefit from an update.
The truck I rented performed well, but it was not clean, both inside and out. I believe cleanliness should be a priority for a better customer experience.

Wendy Bohannon _{on Google}

Mar 22nd, 2024

the staff at pickup were helpful and friendly. But when i arrived to return the vehicle, I walked in and said as much. Neither employee was engaged in another activity, one of them simply pointed to a card taped to the counter and said "you need to scan the code". When i replied that i had left my phone in the car, they just blankly looked at me, not offering an alternate solution or explanation as to why it might be good for me to retrieve my phone ("if you don't mind grabbing your phone, this will get you on your way much faster" or "Ok, we'll take care of it on our computer", etc.). The truck had some mechanical issues - a bad tire that had to be replaced (handled quickly by U-Haul roadside assistance), a questionable transmission, and a drivers side window that was very difficult to lower/raise with the hand crank.

Ashanti Garrison _{on Google}

Jan 15th, 2024

Took an hour in the office out of my moving day to just get the truck and cannot seem to get anyone on the phone about my $100 deposit and why I was told that it would be returned to me immediately when it has been days since I have returned the truck in good condition. For some reason nobody will pick up the phone so I have waited on hold for up to 30 minutes as well just to ask about what is going on. Still have yet to be able to reach anyone. Would not recommend this place to anyone who appreciates their time or values their $$.