United States Postal Service

I'm new to the neighborhood. Visit this location twice. West End Branch needs shutting down! Sadly....Never in all my 40 +years of living in Atlanta have I experienced poor horrible Postal Service like I have these last few months. They both open & close when they get ready! Literally just pulled up at 2:46pm & the "CLOSE" sign is on the door! Not too mention. I'm still unable to track a letter I personally mailed from this exact location 3 wks ago. Please shut these locations down & bring in UPS or Fed Ex to get the job done because the poor customer service is past ridiculous Pay your employees, Hire knowledgeable working employees or just leave all together!
Apr 7th, 2024

These people ate the worst ever miserable azzez My complex had lock changed on mailboxes. Nothing was wrong with my lock. I never got mailed stolen they changed the lock no key and now want to change the lock again and charge me 30 dollars. The Post Office are bullies making money off folks that don't have money. This is ridiculous. Last week, I spoke to an Issac lazy, zero customer service phone playing music while I'm talking to him, and today, an older lady not listening to Nothing I had to say just wanted the money. This is not fair at all. THE POST OFFICE IS FULL WITH BULLIES AND TAKE MONEY FROM PEOPLE ALL THE TIME. see pic where they fixed it and changed the lock and left no key WTH? Today is Saturday, and their schedule said to open until 1 o'clock they closed. SMDH, I can't with the Post Office. There is no schedule on the door to let you know what their schedule is. People can't even get to their mailboxes. Just closed the dang place or get a staff that wants to work. A carrier came in older women very sweet and got the front opened. Ms Jennifer was great was short staffed the norm with the Post Office. SMDH
Apr 7th, 2024

Do not go here if you have important packages to shipped .they will never be shipped I shipped 3 large boxes and only 1 left the building . I paid $300 and USPS cannot find my boxes . I believe the boxes and contents were stolen . They are huge and nobody can find them . They were not even scanned .I have to wait 15 days to file a claim .this is the worst customer service and experience I ever had with USPS and I will make sure someone is held accountable .I believe this is the reason the bad service continues because nobody has taken it all the way to the top ! They insurance cannot replace the items . Its sad and unacceptable but its Atlanta !
Mar 27th, 2024

The counter workers and my delivery driver are very pleasant and provide good service. But, I have no idea what happens to my packages once I drop them off at this location. It should not take more than a week for a first class envelope to make it to Marietta from SW. What are we paying for? It seems to be a chronic issue with mailing anything from this location. It has sometimes taken weeks for priority packages to show up in another state. So why ask customers to pay extra for expedited service that is so slow, I could have walked my packages to their destinations?
Mar 5th, 2024

Was able to get in and drop package and get out within 5 mins.
Feb 24th, 2024