Truist

The manager and teller refused to serve as authorized representatives to complete my i9 documents. They had served as a public notary authorized representative in June 2022 for my i9 documents. They refused in April 2023 and claimed that they would not fill out the documents despite claiming to have notary services. I went down to UPS and had the documents complete. I feel there is racism and discrimination at this location. I would not recommend it to anyone. I regret using Truist for the past 10 years.
Apr 24th, 2023

I have been treated well during each visit.
Mar 16th, 2023

Feb 15th, 2023

AVOID THIS BRANCH PLEASE they sit and talk for hours But dont work They are just sitting and chit chatting but wont count our night drops. we have to come 3 diff times to pick slips up
Jun 18th, 2022

Ok, I know everyone is having their issues with Truist Bank's recent merger and I know the employees are just screaming and I am feeling everyone's pain as well. However, I have to give an awesome shout out of appreciation to Travis Franklin and David (did not get his last name) at BBT Truist Bank, 855 Peachtree location. The professionalism, and customer service was AMAZING! Mr. Franklin, understood my issue and kept me update as to what was going on, and David also helped with emailing the proper channels to help the issue get resolved. Sometimes, patience and just having the right spirit, can help make any situation less tense. With that said, I know "we" the "public" can be less understanding when something goes wrong, and want it corrected asap. Just remember being respectful and kind to those that are helping "we" the "public" will get you further then coming in yelling and being disrespectful at those that are providing us with customer service. So, if you get a chance swing by 855 Peachtree BBT - Trusit, and ask for Mr. Franklin and David and tell them "keep up the awesome job" your valued and appreciated!
Feb 3rd, 2022