GTE Financial Credit Union - Headquarters

Here for a CERT class. Nice facility
Feb 17th, 2024

If I could give this bank a 0 I would. They promote to join and get $200 bonus and it is a lie. You open the account and when you call to verify the bonus is added they say yes and when the 90 days are up and you dont see the money, you call to inquire and they state oh the bonus is not there. You speak to the manager and hes like oh so sorry. I requested he listen to my call and hear the agent confirm the code was posted and of course the answer was sorry but with sarcasm. Of course Im immediately taking my money out and never banking with people like this. I had this situation a long time ago with Citibank as the codes dont generate sometimes, thats when I found this out, and it was honored and provided to me. So clearly this bank lacks customer service skills and could careless about the customer. Let me remind you Joshua the money doesnt come out of your pocket. It comes out of the owner of this bank thats promoting to open accounts in return of a monetary bonus that was not fulfilled. A better business bureau report was also done to report this potential fraud. Also one of the agents stated a lot of people call about this???? Sounds like a scam to me. But of course your voice cant be heard because its transferred to small guy that says too bad but more professionally. Its not the answer you want to hear but no you didnt meet the qualifications because the code wasnt posted. When it was. How can you prove it? No way. Most bigger and successful banks would have honored it.
Mar 14th, 2024

Wish I could post negative stars!!! And I have seen many many one star reviews which does not shock me! Ive also seen the name Erica Holliday the manager as being unprofessional, again not surprised. How does this lady even still have a job, her position is not rocket science nowhere near it yet she appears highly incompetent to do simple tasks! Can someone remind her that she is JUST a worker at a bank, again JUST a worker at a bank. And someone remind her that the majority of her job is to assist customers! I am in serious doubt that she has a good comprehension on her job duties. The least she can do is have good customer service. Isnt there upper management that evaluates these types of things, anyone with common sense would see she needs additional training on her position. Doesnt matter if she has been there a decade, that just makes it even more sad. How many bad reviews does it take. She doesnt have a good track record from what anyone can see online and she needs to be reminded that she wouldnt want anyone treating her nor her family the way she treats others. She gives off a big feeling that you are wasting her time, she doesnt not try to help or find resolutions for customers, and upper management should really look into what true customer resolutions she is actually doing, Im sure they would not be happy. It is a shame that people including myself feel that they received such horrible service that we take precious time out the day to write these reviews because we feel it is necessary. DO BETTER!
Feb 22nd, 2024

If I could give 0 stars, I would! I financed a vehicle from a dealership who used GTE as a lender that I was approved for. For the first year, I made double payments. My roughly $700 payment was being paid at the amount of $1,400 per month. I eventually lost my debit card and GTE wasn't able to withdraw payments. Instead of calling me, emailing me, and notifying me (especially considering this isn't like me to miss payments, that I typically make double payments) they repo my vehicle! This is the first time I've ever experienced this. When I woke up, I legitimately thought my vehicle was stolen. I offer GTE $4,000 to get my vehicle back, pay any fees, and resume my normal payments but they declined. They gave me no chance, regardless of my stellar payment history. They then sue me for the difference of the vehicle, which they sold at auction (over $10K I had to pay them, for no vehicle). I pay them in FULL, even according to their lawyers, and they STILL mail me letters saying I owe them $300. I spoke with the lawyers, they said this isn't true. I spoke with GTE and the last agent said that it was in fact an error and it would take up to 30 days to remove. Fast forward 5 months later, they are STILL sending me letters saying that I owe a $300 balance! This, after I make double payments, after they repo my vehicle, after they sue me, they are still trying to milk money out of me. What kind of business is this? I hope this review drops them from a D- rating, to an F rating on BBB, where I also posted it.
Dec 17th, 2023

I purchased a vehicle from a local car dealership and was told the date that my first payment would be due. Five days before the payment was due. I still had not received any paperwork so I called the dealership and they gave me the number to Gte Financial in Tampa. I called and got a hold of Laura and she said she could send me new paperwork out but its already been sent once. I again reiterated to her that I was concerned about the first payment being late she said well she couldnt guarantee that the new paperwork would reach me in time so I suggested that maybe she send the new paperwork to my email address. Not sure why she just didnt volunteer this in the beginning anyway long story short I got the paperwork via email but I have decided because of this hassle Ill just pay the car off.
Dec 3rd, 2023