Chase Bank

Chase is good but this location now sucks. There are no tellers but you can do a cashiers check via only 1 person thats usually occupied. The drive thru ATM is broken quite frequently. If you want anything done go to a full service branch.
Jan 12th, 2024

I needed to take a few minutes to write down my positive experience with the Banker from this branch. SANTIAGO ANGULO, THANK YOU SO MUCH! I appreciate Chase so much more because of the level of customer service I have received today! It started with a call to customer service & ended with my going into this banking center and receiving such an amazing customer experience from Santiago! Hes exactly why I have always loved banking at CHASE! I will write a separate review for JESSA in customer service/collections Department. I believe she was a part of the outsourced customer support team. Santiago greeted me with such warmth and enthusiasm. I had just left a Chase branch in Pembroke Pines , 710 University Drive. There was such a long line and when I asked one of the reps sitting at a desk behind a partition, to the immediate right of the entrance, she didnt even bother to get up. When I inquired about opening an account, she directed me to go online and make an appointment for sometime in February. She was polite, but I definitely felt like she could have done better & gave me its Friday vibe. I get it. Getting back to my experience with Santiago, I had googled the next closest location so it brought me to this semi-staffed branch in Cooper City & Im so happy I decided to try another branch! After at least an hour, Im finally on the road home with a huge smile on my face and a goal to be better with my banking. Santiago personalized my experience and made sure I was aware of all that Chase had to offer for my current needs and lifestyle, as well any future goals. I was very impressed at his knowledge and enthusiasm, most importantly, how he went the extra few miles to create the kind of experience that makes a consumer feel valued and respected ! You dont get that when doing everything online so it was a very warm welcome back to Chase, and Im so happy that Santiago was my Banker to make it all the more special. Good luck in all your future endeavors Santiago & I know youll do amazing wherever life brings you!
Jan 12th, 2024

Worst bank ever! Nothing works! The drive thru ATM stole my money cause that machine is garbage. And when you want to deposit inside guess what they lock the doors. CLOSE DOWN THIS BANK!!!
Dec 26th, 2023

This is the second chase bank I have been to that doesnt have any tellers and cant give you any type of change. I have never heard of a bank that doesnt give money, they only have an ATM which does no good for someone who needs to get small bills and change for their business.
Dec 14th, 2023

Nov 2nd, 2023