Verizon

Brayan Gomez _{on Google}

Apr 8th, 2024

Jakob is the only reason I remain with Verizon.
I have a small business & he is the most knowledgeable rep I can honestly say I ever met. While other try to avoid working Jakob takes on any new task head on and gets it done diligently.
Unfortunately I had terrible experience at a Spring Hill store the manager lost my business number while transferring to a new phone and did not know how to fix it.
I was left without a business line for the weekend so I immediately contacted this store manager and he had me back online within 15 mins.
Verizon should recognize the type of individual they have. I traveled from Hernando county to pinellas county to see this gentleman. That should say a lot about his work ethic. Its no wonder why he is manager. This is someone that you cant afford to lose.

Richard Henley _{on Google}

Mar 19th, 2024

Malachi was excellent he helped me navigate a very difficult situation, and did it completely courteous and provisionally. Highly recommend the Clearwater store for Verizon and Malachi as a representative.

Brandi Ramsey _{on Google}

Feb 18th, 2024

I asked for my last bill and was told they couldn't do it even though it was a corporate store. I reminded them they were a corporate store and customer service confirmed they indeed could do so.
They then printed the wrong bill and blamed it on the printer. "You get what ever the printer wants to print out", said James. The store was not busy at all.
I explained this was still not the bill I was requesting and since I moved accounts to another provider, I needed my final bill from the month prior. Verizon locked me out of my account after 20 years of never missing a payment. There was no way for me to access prior bills. I was told again he couldn't do it. I nicely informed him he was incorrect and very easily could do it. Getting the the lawyers involved with a court order wasn't necessary, but it's an option. He quickly went back and printed the bill I was looking for.
No wonder Verizon has a class action lawsuit against them and are losing customers left and right. 20 years of customer loyalty means nothing.
A few years back I have this exact store a 4 star review with their customer service. Now I'll tell you to stay away and know your rights as a customer with their own guidelines. Stay educated.

Chad Mead _{on Google}

Feb 13th, 2024

This hands down has to be the worst store in Tampa/Clearwater area. You will go on one day and get information from a rep, make an appointment, get totally different information from a new rep next day. Obviously the staff are all not up to par on training as its a different story every-time. Sorry doesnt cut it guys. I will never go back and neither should you. This is not first time at this store either. Staff are very inconsistent on what they relay to customers.