Verizon

These guys are the nicest people. Very helpful and kind.
Mar 14th, 2024

I have been a Verizon customer for over 10 years abs I have never received the level of disrespect and terrible customet service as when I went into the store with phone issues looking to upgrade. I worked with a gentleman named Jimmy who was incredibly rude. I came in after receiving dialysis treatment for the day and needed to go over my upgrade options. He kept trying to sell me a white iPhone 15 pro max when I told him I'm only interested in a black one. Then I asked about trade in of my old phone which he ignored and just told me he could order me the phone I wanted but wouldn't give me a breakdown or explain the price. He just tried to add additional features to my plan that I didn't need and kept telling him I didn't want or need. Needles to say I left and went to a third party Verizon store instead and the employees there explained everything to me and didn't try to screw me over. I get he has metrics to met but he doesn't know how to treat customers or how to sell. I noticed he had a wedding ring and I honestly feel bad for his wife and wouldn't be surprised to see him in the news one day for domestic violence because of how he came across. 1 star is too much for this store and Jimmy needs to be fired immediately along with being investigated by police.
Dec 29th, 2023

Damion helped me today. Super honest and transparent. He even referred me some place to get my phone fixed for $30 vs buying a new one.
Dec 27th, 2023

Demitre was amazing and got me everything I wanted for almost free. I couldnt recommend this store more. You rock Demitre
Dec 26th, 2023

Diane the managerwent way above in helping me today. I was having difficulty getting someone to help me through the 1800 number, and she got on the phone and got things straightened out for me. Thank you Diane
Dec 16th, 2023