Connecticut Internet Service Provider

Had a great experience working with our representative, Don. Upon arrival the staff immediately greeted us, and Don brought us right over to get us set up with new device ... more

Customer service lies

From the beginning it's been a rocky start with them. First year of service our internet was cutting off at random times for hours. They replaced the modem since apparent ... more

Transitioned to atlantic broadband. Customer service was friendly, but on the transition, autopayment fell off which resulted in suspension of service

Switched cel phone service. Xavier handled everything, very helpful.

Should be zero stars. The "retention person" lies and says rates haven't gone up in three years when Frontier raises them about THREE TIMES EACH YEAR. It's devastating ... more

Luke F was an amazing mobile expert he was handed a horrid situation from another location and turned this into an amazing experience and gained a new customer as oppose ... more

The staff was very helpful and knowledgeable

Switched to T-Mobile after finally leaving the Verizon cartel. Right from the beginning I was very happy. The manager and associate both knew what they were talking about ... more

I would never go to this store again! Im from New York but I work in Connecticut , I went to this store to just change my screen protector bc it was broken , but I ordere ... more

I was bounced around from one person to the next. Chris W. the manager is awful.

Employees here are just plain RACISTS, simple as that. I was with my 3 years old son earlier to buy earphones, there were 3 employees helping a couple of white folks, THR ... more

Inconvenient and extremely slow/no service bring camping gear or don't buy xfinity

The location staff were helpful. However the corporate practices are awful. Brief as I can be we were billed for free trial of internet, paid cash in full for phone purch ... more

I had a variety of problems, but to topper was when they wanted a extra fee for the basketball tour, i lost it. I wasn't sure it the few (never for a quote when I called ... more

Over priced Internet

Excellent service

Sweet and accommodating staff that will shoot straight with you

Fast, dependable and they know their business! Service and Support are top notch!

Wonderful staff, great products, knowledgeable changeover, diligent follow up. So happy we went to them

I had such a great experience at this T-Mobile! Everyone there was so helpful and friendly! Maya was such a pleasure to talk to and she walked me through my whole process ... more

Do not work with Juan. The guy is not helpful and even if you ask nicely, he throws around his iPad with an attitude. He wasted only his time for not wanting to help out ... more

Be prepared to wait forever. I moved and had to return my old device. Idk why and neither do the reps. Also, turns out that my service was turned off instead of transf ... more

Have been with Comcast since 2019. Had absolutely nothing but problems with my service and their equipment. Spent hundreds of dollars on our OWN equipment before it start ... more

The place is completely torn-up, probably remodeling; that said I got my business done quickly. All good for me.

Interesting

My experience is that you get served not by the time you arrived but by whom they feel they want to assist.

Trash service. You walkin and nobody even helps. Workers are sitting in the back laughing and giggling. I have been in line for over an hour and they have the audacity to ... more

Scammed My elderly grandparents into buying an extra line when they came in for a phone upgrade.

I went to get a new line but this black womans poor attitude made me switch to Verizon instead. This black short woman was very unhelpful, would not look me in the eyes a ... more

Great customer service from Brian Lewis at T Mobile New Milford. He handled switching my family plan and setting up new phones with expertise, humor and the patience of j ... more

Terrible

Rude, service sucks, reasonably priced but again service sucks. The techs don't know anything and still charge you. Tired of it. hope they close down.

Mike was an amazing help to my wife and I to get our brand new phones setup! He not only got us the phones we needed but helped us find an even better value for our plan ... more

Chris did an excellent job helping me out. Came in with a problem which couldn't be fixed. He sold me a new phone with over 1000 dollars saving. Great job Chris.

Dylan and steve....fabulous..always ready to help when you need it

Phil was so helpful in getting my phone switched over! Would definitely recommend to friends! John was nice as well!

MacKenzie was awesome and helped me through two issues. Highly recommended tell her boss to give her a raise!

Excellent customer service. Our representative was Kyle. He is knowledgeable in the plans and phones for verizon and more. I ask him so many questions and he patiently a ... more

Josh was super helpful and patient.

DO NOT GO HERE!! LIES AFTER LIES AFTER LIES!!!! No respect or willing to help or fix the problems they created.

The service I received from the staff went beyond what I have ever had they took the time to help me with my new phone. Showed me how to use it. Plus they were all so kin ... more

This place is dead.

After two frustrating visits to the T-Mobile location the phone was purchased and two calls to customer service concerning exchanging this recently purchased phone; I was ... more

The service is very good and the decoration environment is beautiful! The staff is a little unskilled.

Absolute trash. We pay for the fastest internet speeds and my internet is out literally every day. Not all day everyday but at least once a day every single day. Im being ... more

Alex made my experience fabulous. Alex is extremely knowledgeable and personable. His customer service was exceptional. I am new to Connecticut, so it was so refreshing t ... more

Very good customer service wise variety of products 10