T-Mobile

Do not work with Juan. The guy is not helpful and even if you ask nicely, he throws around his iPad with an attitude. He wasted only his time for not wanting to help out a 9 year customer. Juan with the glasses assumed I spoke Spanish and kept trying to talk to me in Spanish. Racism still exists.
Apr 10th, 2024

Today we needed a cell phone case for my husband's new Galaxy 24. We were helped immediately by Wilfredo who was so courteous and friendly. I hate going to places that are meant to up-sell you ( I get it, that's their job) and hassle you or try to get too pushy. Wilfredo was the exact opposite. He told us about the current promptions, options and watches available without making us feel pressure to buy them. I noticed also bilingual staff which is really helpful for all the Spanish speaking clients they serve in this area. A woman came in needing help in Spanish and they were ready and willing to help. All of the men working there seemed to have really great customer service skills. All customers seem to be at the forefront at this location.... Thanks Wilfredo! A+++++++
Apr 8th, 2024

Was an awful experience at the broad st. Store the one in meriden.The sale person mostafa lied too me about getting a 200 dollar promotion gift card,which i didn't receive. also charge me for insurance for my phone case that I Purchase Without telling me. Mostafa said oh you will get a free watch, which was not true, which i paid for the watch. Went back to the store multiple times and the employees and manager were very rude and keep telling me to come back next week and talk to the store manager. Came back and what a waste of time. Called customer service also they lied too me. Saying when the next Promotion comes around we will make it up too you. It's been way over a year and I called customer service multiple times and just getting the run around. now they are telling me there's nothing we can do. Once my contact is up I will cancel my account. Mostafa was very unprofessional throught the whole process.
Apr 7th, 2024

Apr 4th, 2024

MO was very helpful, professional. Thank you.
Mar 12th, 2024