KeyBank

Only been in a few times, and interacted with the same person for both- but Jacob has been awesome. Professional, friendly, and always a pleasure.
Jun 30th, 2023

I told the bank manager I have 20,000 missing from my account. She refused to figure out why saying "I will not go on a wild goose chase for you" she repeated this many times. Its absolutely sickening her attitude and refusal to find out whats happening. She also hasn't done anything about the worker in another branch asking me my debit card pin# Be careful of this institution
Apr 5th, 2023

Feb 16th, 2023

I rarely provide negative feedback but sometimes it just can't be avoided because the management is so inept I feel a duty to forewarn future business owners who may choose to partner with keybank for banking services and the potential consequences. If you are a business owner, be aware that when opening a business checking account, that if you ever expect to move out of state, their system and policies were not designed to support simple out of state (not in person) changes to your account. For example, as a 100% business owner, I was unable to remove a former employee as a signer of my account - the reason given by keybank management - was that due to risk the employee had to be present or had to give their approval to be removed (as if the employee should be empowered to say "no") EVEN THOUGH if I were still in state the employee would NOT have to be present to have them removed. Of course, it makes no sense whatsoever, but this is the sort of craziness you will have to deal with from keybank management if you move out state because their "localized" policies have a gap in this area and the management would rather lose a customer who has been with them for more than several decades (across multiple businesses) than to update their policy with a very simple change to accommodate a low-risk change (an owner asking to remove their employee as a signer on the account).
Dec 21st, 2022

The reason why this bank continues to get terrible  reviews is simple. LACK OF HUMILITY AND CUSTOMER SERVICE.. I was denied use of the bathroom because I didn't have an active account here. WHAT DOES THAT HAVE TO DO WITH ALLOWING A HUMAN TO PROPERLY TAKE A SH*+.. I mean honestly, Your toilet is too good for a possible customer? what if I wanted to open an account today after my morning deuce? Well now I know, I will never support think bank and this branch do to the EGG HEAD A$$ manager.. what a corny way to be a terrible human on such a beautiful day like this.. Moral of the review is they won't let you poop here cause they are already tok full of $H*+..
Oct 11th, 2022