BMO

Aug 13th, 2021

Jul 26th, 2020

Please avoid this bank.  It gives  banks a bad name.  It doesn't matter what location or time of year, their terminals are slow, to the point of boredom.   I have always commented on it.   This morning, I damaged my car getting into one of their few parking spots, then paid  high meter rates in a nearby spot and then waited inside for two tellers to process the two clients in front of them.  (The alternate parking they offer is the City Garage where you park on the 4th or 5th floor.)  I waited.....and waited until the time ran out on my meter and I left without doing any business.  I drove to another location in Concord and I was #6 in line waiting for two tellers.  Nobody was moving.   Finally, someone opened a non-terminal desk and took my deposit along with three others.  I received a hand-written receipt.  Very unprofessional and a waste of time.  This is not a people problem, it's a bank problem.
Nov 29th, 2020

Last Friday, I made the mistake of coming here instead of my usual Lafayette branch. I arrived at 3:15 after having just dropped off the kids at my husband's office so I could make a mad dash to open a new business account, before they closed early due to their new Covid hours. I tried to check in on the dead ipad in the lobby with no luck. So I waited in line to speak to the one teller because he was the only human visible. About 4 minutes later, some dude named Sean? popped out to ask the customers what they needed. When he finally got to me at 3:19, he was shocked at my request. He proclaimed that they could not open new accounts this close to closing time AND that I needed an appointment. I explained that this is the earliest could ever arrive on any given day and he insisted I need an appointment. If I had an appointment then I could open  an account in less than an hour? The great part was when he continued to raise his voice to me. I later looked at their appointment system, and to no surprise, there were no appointments, ever. The idiot had no idea that their appointment system wasn't working. I made an appointment with the Lafayette branch and will never go here again. Bank of the West can thank my husband for refusing to close all five of our accounts because I would have done it that same day.
Sep 12th, 2020

I stopped by this branch to do an international wire transfer to a company I've worked with in the past. I had their account information ready and presented it to the banker. He starts asking me where it was going and what it was for. I let him know that it was to ship my inventory from China. You should have seen the look on his face. He then says "okay, this is not a scam or something right". SERIOUSLY?! I then informed him that I've met the factory owners and have done business with them in the past. Then asks me what the first and last name of the recipient was. I let him know that I wasn't sending it to a person it was to a company, there was no one person associated with it. He then goes on to tell me that I needed a first and last name. I let him know that I have had other branches process this request without a first and last name and he goes "well they shouldn't be doing that". I let him know that I would accept the liability, I was giving him authorization. He denied my request and I thanked him for wasting my time. Right as I was about to leave he got creepy and said that he recognized my last name and tried to tell me he knew my dad. Sir I DO NOT KNOW YOU and I do not care if you know my dad or not. I walked out and will never return to this branch again. I love Bank of the West and this was the first time I've ever had a bad experience at one of their branches.
Aug 6th, 2020