Bank of America Financial Center

THEY SHUT THE DOOR IN MY 88 YEAR OLD CLIENT'S FACE + WOULDN'T ALLOW HER TO USE THE ATM. T DO NOT OPEN AN ACCOUNT HERE OR GIVE THEM BUSINESS. I drove my 88 year old client here and just as it was about to be 4pm a woman ran to lock the doors in her face. Furthermore, she wouldn't even her use the ATM MACHINE! IF YOU DON'T WANT TO SERVE YOUR CLIENTS, WHY EVEN A BRANCH?
Mar 4th, 2024

No ATM accessible after hours! I completely agree with other reviewers on this point. A branch with 2 outdoor atms is closed and a new branch is built from the ground up across the street, opening its doors in 2023 (not 1923, to be clear). Like the former branch across the street, this one remains well located to serve the entire population south of concord, east of downtown WC, and west of Clayton. Unfortunately, though, it only serves any and all customer banking needs on weekdays from 10am-4pm and is not even open yet on Saturdays. This branch description reads as follows: Bank of America is proud to serve Walnut Creek, CA. Wherever you are in your financial life, were here for you Really?! Thats terrific because my needs are quite straightforward. I just need to pull a little cash from my account on a given weekday before 10am on my way to the office or else after 4pm on my way back again or as I head out for the evening or else at some point in time on the weekend. Are you here for [me] for this simple request at any of those times? No? Hmm, thats quite unfortunate considering you used to have two 24hr atms when you were located across the street. I hate to say it, BofA, but you might want to raise the bar a teeny bit higher in considering basic customer needs before proclaiming being proud to serve us by closing a branch with two 24hr atms and building a new branch from the ground-up across the street without any after hours ATM access. Just a thought.
Mar 3rd, 2024

This bank used to be across the street and had two ATMs outside that were constantly used. Now there is a single atm INSIDE and the doors that are supposed to allow members in dont work and havent since the place opened. Did they spend so much money on this new building that they dont have enough to fix the door so the community can access it?
Feb 15th, 2024

Piling on with the one star. Come on BOA get it together.
Jan 20th, 2024

Struggling to find what the point of this branch is... I mean what is helpful about a branch that is only open from 10:00 a.m. to 4:00 p.m. when I need to stop by before or after work for a deposit, withdrawal, etc. Can't believe that the ATMs are inaccessible after hours... Do better Bank of America, if even possible.
Jan 17th, 2024