Chase Bank

Got on line behind an elderly man. They spent 20 minutes berating and abusing this man, "youve been here before you know how so and so works, do that first. You can't remember simple info so I can't help you. You are wasting my time I have other customers waiting. No your friend doesn't work here. As of 3 months ago. Which you knew" dramatically rolling eyes and yelling at him when he went to approach a different employee. Absolutely disgusting. Consider these people to be your neighbors and family. You are trusted with their entire livelihood and you treat them like this. Learn to respect that responsibility. My god. I arrived with a letter and all documents I needed to update an application. Without taking a moment to examine my letter or it's contents they demanded I type and then loudly speak my social security number to the lobby before telling me I have no account and I have to call to share address info to complete my application. Lady. That I literally why I am at your awful location, because sharing the info on the phone isn't enough by itself and I am required to go to a location to complete the application. I am not in the system yet because my info hasn't been confirmed. Zero compassion, zero empathy, zero patience. Do not waste your time with these jokers, just go to the other locations. They have become far to comfortable dealing with elderly folks that don't respond to their abuse.
Dec 24th, 2023

It took over two hours of being in the branch for Chase to close a single account for my deceased Mother.
Oct 24th, 2022

This bank does not follow due diligence, or best-practices of standard banking procedures. They allowed a wire transfer of over 10k by a parent with cognitive issues, without asking proper questions for an amount that high. Allowed scammers to drain my parent's account. Manager, doesn't return phone calls and doesn't even have a voice mail. Any messages must be taken bay another bank associate and given to him. Stay away from this Chase branch, nothing but incompetence. Shame on them.
Aug 28th, 2022

Friendly and nice customer service. They deposited a check that I received from abroad and it was quick and easy. I will be taking my business here!
Jun 30th, 2022

great location - for me but that's it. staff was not knowledgeable and with an attitude!
Apr 25th, 2022