Hertz Car Rental - Santa Rosa - Santa Rosa Avenue HLE

We booked a rate directly with Hertz and this location said the price in the system showed as a much higher rate and charged us the higher rate even though we showed them the email with the rate we had locked in. Even the manager did not help us. They stated they advertise a lower rate to get us in the door. Thank goodness we were doing a one way and returned to a different location that knew what they were doing and adjusted the price correctly. This location is terrible. They were not willing to help and not friendly about it either. Its worth it to pay more to avoid this location.
Mar 8th, 2024

Mar 8th, 2024

Mar 2nd, 2024

I returned a rental car and before leaving I ask the representative whom gave the car assessment was everything in good shape and if was I clear to go. He gave the thumbs up and said everything checked out fine. I did not request a receipt at the moment and ask if it could be emailed or texted as I was in a hurry to my next appointment. Long after I left I checked my receipt to my surprise there was a $150.00 cleaning fee for the smell of smoke. According to the "manager" Racheal apparently returning a car leaving the windows down is a clear indication that you have been smoking in the car and you will be charged a cleaning fee. I repeat::: YOU CAN'T RETURN A CAR WITH THE WINDOWS DOWN or you WILL BE CHARGED A CLEANING FEE. ??? Make this make sense ??? Racheal"the manager" have a very nasty demeanor she instigates arguments which is feeble and unprofessional. Her cankerous stank behavior must be a form of entertainment for this overrated 1 circus. No matter if 5 or 6 employees are behind the counter get ready for an extremely long wait everytime with only 1 person helping a crowd of customers while the other employees sit around loudly complaining about their door dash order and other personal problems. Do not expect the car you made a reservation for because they only carry midsize + and will try to force you into a electric vehicle everytime. Anyhow. Lesson is..... Stick around to completely close out all transactions to avoid opportunistic employees and businesses.
Feb 18th, 2024

Truly terrible experience. Gave away our car when flight was late and still charged us. Customer service strategy was "sucks to be you".
Jan 13th, 2024