REI

Katie Gougelet _{on Google}

Mar 11th, 2024

Great experience at this REI! Willem went above and beyond to find the perfect roof rack system for us. Great staff!

Kristen Jensen _{on Google}

Feb 25th, 2023

Glad to have an REI in Santa Cruz county. The store is not very big and therefore has a more limited selection compared to other REIs.
My reason for taking off a star is the employees who give people a hard time when trying to make a return. With such a limited selection on hand, it is often necessary to order online without being able to try items on first. I have had to return an item twice and both times the associate at the checkout gave me the 3rd degree about returning the items (brand new still with tags).

Sandra O'Connor _{on Google}

Mar 30th, 2024

Ive been a member of REIs coop for a couple years now and had nothing but nice experiences until coming into this store. Went in on a rainy day to buy a knife for my husbands birthday. It took ages for anyone to come by and help me out. When they opened up the case finally for me to peruse the knives: i said to the fellow Im looking for a nicely weighted, spring assist knife. He had no clue what was what so I was to test the knives to see if they had what I was looking for. When I took my gloves off to handle a knife this guy tells me he isnt comfortable with me handling the knives??? I was in disbelief. I said excuse me? And he repeated himself. I said I was not comfortable with the way he was standing so close to me and he proceeds to take the tool from my hand. And lock the case. I could not believe it.