Down Works

Ive never had a worse and more uncomfortable customer service experience in my life. I was shocked. I think the owner struggles with some sort of mental health issue because theres no other explanation. This is an industry where I felt nothing but love and warm and acceptance, and I felt nothing but the opposite when I interacted with this man. I left feeling sad and confused. I was so excited to go in the shop and chat. I had some things to get repaired and was trying to explain exactly what I needed and he very rudely cut me off and acted like I didnt know what I was talking about outI just got back from a four month long road trip through the Southwest and needed to re-up and repair. Really sad about this experience. Again, I walked in there with an open heart and mind and was all ears. I was absolutely treated like garbage.
Apr 8th, 2024

This is such an amazing outdoor shop. Their selection of equipment is fine tuned to just what you may need on a backpacking or camping trip. I cannot recommend this place enough!
Mar 5th, 2024

Friendly, helpful, and knowledgeable. Came in with a broken sleeping bag zipper and left with it good as new! When Im in need of a new sleeping bag, or any gear for that matter, Down Works will be my first stop. Thanks Nick!!
May 31st, 2023

Absolute local gem from the golden age of California backpacking! All my best gear is recommendations from the selection here I tried out over the years.
Apr 25th, 2023

You won't find a bad product in the store, prices are good, and owner is able to offer great insight on any questions. Loved my visit there!
Feb 28th, 2023