Verizon

iHeartDDS Team _{on Google}

Apr 7th, 2024

I am very disappointed and this is the first time I am dealing with this type of situation only with Verizon and specifically this store.
The store manager who does not work here and taking a leave of absence , upgraded my iPhone and took the difference never reflected that in my account!!!! Now I am bound for 3 years to pay for the phone that I already paid! And the store manger is no where to be found !!!!!!!!!!!!!!! Not sure how many accounts he has screwed that he is taking time off.

Belsi Aguilar _{on Google}

Feb 19th, 2024

Outstanding Customer Service!

Nheam Hossine _{on Google}

Mar 16th, 2024

Super frustrated with this store I went in to add a new line to my account and asked for an iPhone 15 pro and of course they didnt have any in stock and when I was told it would be delivered I specifically asked for there to be no signature required due to the possibility of missing the ups package. The lady confirmed with me that they will leave at the door and request that no signature will be required. Of course this is the second time Ive had this happen to me now and its been a week no phone and ups has confirmed its being sent back to the sender and I have to waste another week of trying to get a phone. The service isnt nearly as above tier as others this experience is forcing me to consider other carriers and taking my business account elsewhere. Stay away from this store youre better off ordering online or over the phone at least they would have proof of your request.

neda moezzi (iHeartDDS) _{on Google}

Feb 12th, 2024

I had high hopes when switching from AT&T to Verizon after a business rep promised me a great deal. However, my experience at this location left me feeling betrayed and scammed. The rep assured me I would save a lot of money by switching even my personal wireless to a business account. Unfortunately, this was far from the truth. Not only did I trade in my iPhone 13, but I also ended up paying an additional $400. It's been a disappointing and costly experience.
Then to add to the frustration, I discovered that the $400 I paid was never utilized in my account. I'm in disbelief about what has happened to that money. On top of this, I'm now stuck paying a monthly installment for my upgraded phone. Additionally, my wireless bill has increased by about $20 per month. They also enrolled me in a two-year contract, which seems impossible to break. There was a complete lack of transparency during the signup process, leaving me feeling misled and taken advantage of.