Santa Ana, CA Cell Phone Store

NEVER NEVER GO HERE! IT'S ALL BAD ALL OF IT

good attention

Good service

Great store, beautiful location and great reps. Thank you!! Much love from the Downey metro by T-Mobile store!

Wonderful experience with the staff. Rosa Rapid was very helpful and knowledgeable in her position.

Leslie was a great help, she went above and beyond to make sure I was all set up. I was really satisfied with the customer service that she provided !

Nice.

Gracias a Dios-- y a María -- every time I visit this Metro PCS I'm welcomed with a greeting and offer of help-- and every time María takes care of my every need-- from ... more

(Translated by Google) Excellent service. Very professional. (Original) Excelent .service .muy profecionales .

Thanks for the professional way that you helped me, your knowledgeable staff, & the time you took! You guys are totally awesome!!!

Great place to do bussiness!! Very helpful and skilled!!

(Translated by Google) Thanks Gabriela very very kind (Original) Gracias gabriela muy muy amable

(Translated by Google) Excellent service attended by yesenia and nancy (Original) Exelente servicio atendido por yesenia y nancy

DO NOT GO TO THIS STORE. The sales pressure is non stop. They change their story from staff to staff and are completely unprofessional. Do yourself a huge favor and fi ... more

The best help ever. Went to several other stores. This location the help were the most knowledgeable of my phone needs. The only store to introduce the new Oneplus phone ... more

I was attempting to go to a different T-Mobile on Fairview but it was now closed. So I went to this one which was about a mile away. The gentleman who was behind the coun ... more

They're so helpful and knowledgeable

Brandon Helped me out and his customer service was outstanding! Thankyou for your help on my new watches !

Excellent phone service and good customer service.

This is the worst experience ever! lady on the counter had lack of knowledge on how to override the system wasted my time. lost my phone just trying to activate my new ph ... more

Note enough employees to help customers what s lost

The man who started up both of my services is amazing! Today I will go back to him for service. I messed up with my google account so I went back to get help. the girl ... more

This store is not legit, if you make a phone order with them, they will sell your phone to someone else who just walked in, just like what happened with me today.

Great Service by Robert. Very helpful. Robert knows how to treat his customers.

Jose was so awesome! He helped me get my new iPhone 15 pro max!

Pay attention to them they are 3rd part company. Not first time. I was have an order to pick up and they want me to cancel it and make it again with them for kind of sale ... more

Super

Good customer service

Good service and price

Very good service , fast and professional, Antonio s very helpful, got what i want less than 3 minutes, thanks A+++

Extremely helpful there. I bought a 5g WiFi box for my home and the customer service there alone was worth the visit. Location was difficult to find however due to the co ... more

Custom rep was very helpful and in a timely manner.

I am a T-Mobile for business client and I was told that to go to this location and buy a phone there will be a service charge of $35 not sure why but definitely going to ... more

Excellent attention

I went to ask them to help me because I have a line that was not used and I want to remove it. They told me that I have to call 611 where they never help you. Then I have ... more

Extremely grateful for the customer service! The attention, above all, congratulations to the girls who work there. I like how they help you and explain detail by detail. ... more

Excellent service

Quick and friendly service I've never had an issue with the staff.

Victor and Gizelle handled my emergency situation swiftly and professionally, especially considering the day. 10/10, would return again!

Went today to attempt to fix my phone since I was having problems with my SIM card yet I ended up leaving with the same problem definitely dont go with the man with the g ... more

After a while , running under a different connection ,  T-Mobile service has giving me a better connection with not only  my entertainment but with communication with oth ... more

Great service

So I went on Tuesday I believe to get a new phone not only did the guy go out his way to take care of me with a good plan and deal that made sense and didnt take advantag ... more

No one was there. Don't waste your time going.

I went to complain about my phone randomly ghosting this morning and the gal working there she's like we don't control the phones she's like let me see your phone and did ... more

Eduardo is the best!

Maggie Ayala and leydi espinoza were great and super helpfull excellent cell phone knowledge

I got my phone fixed here very easily and fast after it got ruined with water, 10/10 experience