San Ramon, CA Bank

Customer service is great. Never have to wait for a long time.

I just had a very positive experience talking with Liliana over the phone. Needed help with FS 5444 and she went above and beyond in helping me with the same. Thank you L ... more

Very friendly and courteous. Extremely helpful. I owned a small business and Manger Dominique and Matt helped me with my county paperwork and submit. They offered persona ... more

Avoid this bank. I tried to initiate a standard transfer. The app indicated there was an error and to call customer service. 2+ hours of customer service phone calls late ... more

Not a good customer service experience here. There was one teller, and a line forming. There was a second person who was also behind the counter who said someone will hel ... more

Terrible experience. Jennifer is rude and has no customer service skills. The manager Tracy is short. They don't return calls. I am happier with my new bank. Don't waste ... more

Terrible customer service. Completely incompetent staff and do not care about customers.

This ATM is open and Inside lucky customer service

Very bad customer service.Went to get a loan and they gave me a very bad interest rate After 14 years with Citibank. I just got way more money with other bank with better ... more

Matt is who you want on your team when doing a refi or a new home loan. Matt and his team were excellent to work with. I appreciated how responsive they were, and that ... more

Very rude staff. Not coming back again.

Was in line for about half an hour. Only 2 receptionists were available and 11 people were behind me.

E

I'm a Chinese. My English is so bad that I can't communicate. Jason helped me. He helped me solve the difficulties. He is an enthusiastic gentleman.

Very unprofessional about routine banking questions. Terrible customer service. Even though this is the most convenient location for me, I will not come here again

Terrible bank

Had an excellent interaction with Carlos after I found that my U.S. Bank branch is closing after they "merge" with Union Bank. Carlos was very responsive and help ... more

I just want to take time to complement the branch manager. Her name is Robin Mac Donald. I was targeted by a scammer who had access to my bank account, was taking money o ... more

Hernaldo is great at what he does ! He doesn't always have the help he deserves unfortunately. But a good guy / bank that trust

The manager was completely unhelpful, very rude and I will never bank with the US Bank again. The manager seemed like he was not interested in help me complete a simple t ... more

This branch is particularly one to shy away from if you are a *SMALL BUSINESS OWNER. ---------------------------------------------------I have been with U.S. bank since I ... more

我去过三次都没有办公的，应该取消以免浪费时间

Calling to speak with someone is impossible. So frustrating