Chevron Federal Credit Union - San Ramon Branch

Calling to speak with someone is impossible. So frustrating
Aug 13th, 2022

Speaking just to their phone and web services they absolutely suck. Nowhere on the website can I verify/change my mailing address. When I called I was asked to provide a password to their phone help which evidently is different than the password I use for the website. Everything is a crap shoot with them and the website is clunky as hell.
Mar 21st, 2022

Hours of 're-enrolling' to encounter webserver proxy errors, 404 errors, 'can't verify contact information so must call'... total amateur hour between them and spectrum credit union?  Test the systems before rollout people.  More so, the new site has more white space than my ceiling.  What happened to an account ledger with meaningful columns that can sort...   And then there is bill pay - Fully useless now.  Member since 1985.  Working on moving away from this train wreck.
Dec 6th, 2021

I have to echo the sentiments expressed by other CFCU members that are dissatisfied with the new look digital online banking system. In addition to the issues previously raised, the search-ability of one's merchants and creditors for previous transactions is not user-friendly. (Cannot keyword search a particular vendor, deposits, etc.) In a similar vein, the certainty that one's monthly, recurring bills will be paid when due is not assured. I have been a member of the credit union for more than 40 years, and in that time frame, have come to expect a level of excellent performance at all levels that is painfully absent with the introduction of the new digital online system. Even after an exchange with the call-center, I was promised that a survey would be sent to me with an attached survey for feedback. No such survey was sent to me. If the intent was to create a system that was more useful and responsive to the needs of members, this is a massive fail. CFCU is better than this system that is being forced onto members. It is unreliable, lacking in elements that inspire a sense that this is a well crafted, and executed financial services instrument. I hope that before too many resources are invested in defending this system and throwing good money after bad, the officers and guidance board members will recognize that the recently developed and commissioned digital online banking system is not capable of meeting the standards members have come to expect and restore the elements that made the previous iteration so well received and utilized by members. If no action is taken, I will have to consider finding another institution.
Jan 3rd, 2022

After re-enrolling in their so called new and improved digital online banking service, all my bill pay payment history and payee information has disappeared.For me this is a big deal the history is important for tax purposes, I own rental properties. And I have reoccurring bills scheduled which have not been paid. I have spent hours trying to call their customer service waiting on hold for ever. Their call back service does not work, leave a number and get a call back??? Left three over the last week, no call back.I understand that sometimes software conversions/updates can have problems, but like anything that goes wrong in the customer service arena,how the problem is handled and resolved becomes paramount. This is an amateur act, and that is not acceptable when you are responsible for people's money.  I have banked with Chevron Federal Credit Union for 40 year's, I know that they are capable of better than this.
Dec 19th, 2021