Chase Bank

Not a good customer service experience here. There was one teller, and a line forming. There was a second person who was also behind the counter who said someone will help, but she herself did nothing. We stood in line for a long time, but no one said or did anything to help. After 20 minutes, I had to leave without any assistance.
Sep 5th, 2023

The worst Chase branch Ive ever visited. Went there today to open an IRA account and was turned away by an arrogant and rude site manager. I was first told they did not provide such service. After I questioned that, she changed her story by saying I need to make an appointment prior to visiting the branch. Even though there were 2 bankers in the office with one of them apparently available. Clearly the staff there, especially the manager at this branch, have no interest in serving their customers and retaining their business.
May 11th, 2023

Lorraine Li is incompetent. I asked for a very simple set of instructions on adding partners to an existing business checking account. I spent over an hour discussing the details with Lorraine and she assured me multiple times that there was nothing I could do on my end and that my partners had to go in individually prior to any action I could take. That turned out to be 100% false and its only true in the event of a new account opening. She provided me with paperwork that gave instructions on adding partners when a new account is opened. I mentioned that this paperwork did not seem to conform to my request, and she insisted that this was the only way to add new partners to an existing business checking account. Needless to say, she was completely incorrect, and her incompetence cost me and my partners hours of time spent in chase branches across the country, dealing with her ineptitude. I will never go back to Lorraine for anything related to conducting business. Avoid her at all costs. In stark contrast, my experience with the branch manager, on a separate visit, was extraordinarily positive, and he was very capable and knowledgeable, and the teller at the desk was extremely helpful and looped in the business manager as soon as he was unsure of the answer of a question, as is appropriate. I wish I had their names so that I could give them credit for their capabilities as its due, and I was very impressed with both of their provisions of service. 1 star for the severe ineptitude of Lorraine, but Im ranking this branch 3 stars given the capability of the branch manager and the teller. Note to Chase: you should not let Lorraine speak with business owners as she is incompetent
Dec 27th, 2022

This is an overdue review. Matt Johnson provided excellent services for my Private Client Account. Matt got promoted. Congratulations to Matt!Recently the customer service screwed up my account links to my both kids' after I changed my account type. Fortunately Lorraine Li swiftly solved the problems and successfully re-linked our accounts based on our needs. We sincerely appreciate Lorraine Li's quality service.
Dec 14th, 2022

Honestly I usually have a good experience here but I once withdrew like $100 in 5 $20s and I just got $5 bills which obviously isn't ideal!It took me at least an hour on the phone and a few days of waiting for it to be resolved. This was from the ATM which normally is fine and the service here is fine, but that one incident was pretty rough.It was a big waste of time :(Sadly if that happens, the workers here cannot help, it is something you have to call corporate for. And it will take a few business days for their review process. I had to call the number on my card, stay on hold for a long time, and wait a few days after the conversation.I might update this review if this doesn't happen again since this is my nearest Chase ATM when at home.
Jul 15th, 2022