Wells Fargo Bank

Absolutely miserable experience. I needed to pull 6000 for my business investments. Teller questioned why I needed to pull the money. BECAUSE ITS MY MONEY IN MY ACCOUNT. Then he said he cannot grant my request, go to a different branch. I was so tempted to shut down my account right then and there. Terrible customer service, terrible management.
Mar 7th, 2024

Your manager was very helpful and curious and understanding what was my needs
Dec 28th, 2023

Aug 30th, 2023

Each employee gives different information.
Aug 28th, 2023

The branch itself has been fine, but the experiences have been miserable. I've been with Wells Fargo over 30 years and every year the policies are more difficult to manage. I helped open a CD for my daughter online. We have overlapping accounts online and WF put the account under my social instead of hers by mistake even though I listed her SSN. So we had to take an hour going to a branch to fix it. When the CD closed we needed the funds transferred to her checking account so she could buy a car. We begged the branch to automatically close the CD at the end of the time since we were out of town and her work schedule didn't allow her time to get in to the branch. The branch also is closed Saturdays now. So now we have spent hours on the phone trying to get it closed. Jennifer the manager at the branch has been trying but the bank's policies are so bad we may never get the money back. I miss the days when they offered stuffed ponies and were super helpful opening kid accounts. I wanted investing to be a good experience but now?
Aug 9th, 2023