Chase Bank

I had a terrible experience at a different Chase location so I decided to try this branch and Sepi was beyond amazing. She did everything she could to help me and provided the best customer service experience. I sincerely appreciate the time she took to properly understand my situation and the steps she took to resolve it.
Sep 7th, 2023

Tons of helpful employees and Arezou has been of personal service to our fam on many accounts.
May 29th, 2023

Horrible experience in this branch. I recently purchased a second home in Ladera (other home is in Newport Beach). No Private Client advisors available. Barely gave me the time of day since I was in sweats and a baseball hat and no makeup. If they saw my account and business across chase, they would have treated me differently. So disappointed. Will continue to go to the Chase in Newport.
Nov 28th, 2022

Extremely rude bankers here. I went in multiple times just trying to add someone to an account which takes less than 10 minutes. One lady had someone coming in in 5 mins but the other lady who was alone could have helped us said no I'm booked all day. I then went to the empty windows with not 1 banker. I asked a lady begins the back corner if I could ask a question and she rudely said no we are in a meeting. So after 10 minutes I finally left and the lady was still alone easily could have added someone go my account sat there. Don't go here.
Sep 21st, 2022

Doesn't take much to make me happy. However, Chase treated me so poorly and unprofessionally that will be closing my accounts and going back to Wells Fargo who treated me well. Chase made promises they could not deliver on made me feel unwelcome. I would never recommend using them and please consider what they say and they offer things they cannot deliver on. If I could have given a lower number like -10 I would have. Just terrible. They choose who they want to help and screw everyone else: no two banks are the same and they don't all follow the rules they claim to have. Total horse Sh!t
Aug 24th, 2022